Privacy Policy

This page was last updated on 30/06/2021.  Whenever this Notice is changed in a material way, you will be notified.

Please read this privacy notice carefully as it sets out how Kingspan Water and Energy Ltd and its affiliates (“Fuel Tank Shop”) use your personal information. When you use our website, www.fueltankshop.co.uk, Kingspan Water and Energy Limited and the affiliates of Kingspan Water and Energy Limited that own the part of the website which you are accessing shall act as joint data controllers who processes your personal data. Click here to access a list of those Data Controllers and contact details for them.

We may change this privacy notice from time to time by updating this page. We recommend that you should check this page from time to time to ensure you are happy with any changes.  However, if these changes have a relevant impact on the way we process your personal data, we will inform you.
 

Fuel Tank Shop  is committed to preserving the privacy of all visitors to our website at www.fueltankshop.co.uk. Please read the following privacy policy to understand how we use and protect the personal information that you provide to us. 

What is personal information?
"Personal information" is information relating to an identified or identifiable individual which we collect when you use this website.  When using this website, it is important that you provide us with only your own personal information and ensure that the personal information you provide is accurate and up to date. Please note that you will be responsible for any inaccurate, third party or false personal information that you provide to us.

What information do we collect?
When you use this website, and subject to your consent to the use of cookies as the case may be, please bear in mind that we may record:

  • the areas of the website that you visit;
  • your language preferences;
  • the campaign/URL from where you came to the website;
  • your activity on the website, such as products viewed, resources that you download and any information you provide to us, including transcripts of any communications with you via online chat;
  • information about your computer, such as which browser you are using, your network location and the type of connection you are using (e.g. broadband, ADSL, etc.) and your IP address; and
  • technical and other information that does not personally identify you.

We do this by using cookies. See our Cookie Policy about Cookies for more information on what a cookie is, how we use them on our website and how you can de-activate certain cookies.  

When you, amongst other activities, set up a user account, submit an online enquiry, request information from us, register for a newsletter, or register for an event, we may ask for some or all of the following information, in addition to such additional information as you may volunteer:

  • your name;
  • account password;
  • company name;
  • email address;
  • postal address;
  • telephone number; and

Once you create and log in to your user account for, or submit information through our website we will know who you are and you acknowledge that your activities on this website and information about you and/or your company may be recorded on our systems, which includes cloud-based systems.

When you place an order for goods or services on our website, we collect the following mandatory information;

  • your name;
  • email address;
  • phone number;
  • billing address;
  • company name (if applicable);
  • VAT number (if applicable)
  • Account password (if you create an account).

If you do not provide this information, you will not be able to purchase goods or services from us on our website or enter into a contract with us. 
 

Processing your Payment

After you place an order on our website you will need to make payment for the goods or services you have ordered.  In order to process your payment we use a third party payment platform acting as payment gateway and payment service provider.  The third party payment process we use, collect and use your information including payment information in accordance with their privacy policies.

You hereby agree with the collection of personal data as described above

 

USE OF YOUR INFORMATION


Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business. In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. We respect your privacy.  Any personal or sensitive personal information that you share with us is stored securely with restricted access. If you change your mind about being contacted in the future, please let us know.
 

DISCLOSURE OF YOUR INFORMATION

The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you. Where you have consented when providing us with your details, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at [email protected]. Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy and within the guidelines of the General Data Protection Regulation, 2018. . Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

SECURITY AND DATA RETENTION
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.

 

Fuel Tank Shop is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures where relevant to safeguard and secure the information we collect.

If at any point you suspect or become aware of a security incident (e.g. your password for accessing your registered account on this website is stolen or you receive suspicious communication from someone holding themselves out to be a Fuel Tank Shop employee or from a dupe website claiming to be affiliated with Fuel Tank Shop or Kingspan Water and Energy), please forward the communication to us or report the incident by email to [email protected]  as soon as possible.

 

We will retain your information for a reasonable period or as long as the law requires.

 

LINKS TO OTHER WEBSITES
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

 

ACCESSING AND UPDATING

Fuel Tank Shop tries to be as open as it can be in terms of giving people access to their personal information. You can find out what personal information we have about you by making a ‘subject access request’.

 If we do hold information about you, we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

 

To make a request for any personal information we may hold, you need to put the request in writing addressing it to [email protected]

 If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

 

Consent
By using, or continuing to use, this website and / or providing your personal Information after having reviewed this website, you will have consented to the terms and conditions presented to you in this privacy notice, so that the joint data controllers may continue to process said information unless and until you oppose to one or more of the purposes indicated above or revoke your consent therefor or altogether according to the terms and conditions herein.

 You also have the right to be forgotten and your consent can be withdrawn at any time.  If you do withdraw consent we will remove/delete any personal data we hold on you

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at [email protected]

 

CHANGES TO OUR PRIVACY POLICY
Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.
 

CONTACT
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to [email protected].