Delivery Information

At Fuel Tank Shop we take customer service very seriously and pride ourselves on our amazing feedback and delivery record.  The delivery of a tank can be the confusing bit as each manufacturer offer a slightly different service and lead time.  Our Fuel Tank Shop sales team will discuss the various options with you to make this as stress free as possible, but as a guideline here are the general delivery lead times and delivery options available to you as a valued Fuel Tank Shop customer.

Tank Guideline Lead Times:

Standard tank deliveries are "kerbside".  Positioning of your tank will be the responsibility of the customer/installer.

Some deliveries will be made via an Articulated Lorry (Artic).  If your delivery address, access to your delivery address and/or the surrounding roads cannot accept an Articulated Lorry please ensure we are aware of this so that an alternative delivery, if possible, can be sourced.  Off-loading of the tanks may also be required by the customer.  

Please advise us if you are unable to off-load so alternative arrangements, if possible, can be made.

Please note that 48hr deliveries are working day deliveries and do not include weekends.  The cut off times for orders are advised on the listing pages.


Tank Delivery Options:

TAIL LIFT Delivery: Available at NO EXTRA cost for most tanks up to 2500 litres.

HIAB Delivery: Available at EXTRA cost for steel tanks, Deso and Titan tanks. 

Tanks Over 2500L – Articulated Lorry – Customer Offload:

These tanks will be delivered on an articulated vehicle (approximately 16.5m long x 2.6m wide x 3m high) which has no offloading on board, it is the customer's responsibility to offload the tank, which may require a telehandler / forklift.  Curtain sided vehicles are also used, so please note that if there are obstacles or hanging branches on the road to the delivery site etc, the driver may refuse to drive the vehicle to the customer's location due to the possibility of damaging the vehicle. Please let us know if there are any obstructions before delivery, so we can arrange alternative transport.

18 Tonne Tail Lift HGV

This vehicle is the size of the largest bin lorries (for comparison) and is approximately 8.2m long x 2.6m wide x 4m high, often curtain sided so please note that if there are hanging branches etc, these vehicles will not attempt to drive down due to the possibility of damaging the vehicle and so it is recommended that a smaller vehicle is requested. Tanks will be lowered to the ground but not positioned as this is a kerbside delivery.  If a smaller vehicle is required, please email us at quoting your order number and name.

We will make every effort to deliver on the expected delivery date and will communicate with you the information that is given to us by the manufacturer and their haulage company.  We cannot accept any charges or compensation claims arising from late or failed deliveries.  We do not recommend booking engineers or fuel deliveries pending your delivery.

Accessory Guideline Lead Times:

Most accessories will be delivered within 1-3 working days. If you require them quicker, we can on occasions offer a next day service (please contact us to discuss). If the item(s) are out of stock we will advise you of the expected lead time and you will of course have the opportunity to cancel with a full refund.

Nationwide Delivery: We can arrange for all accessory items to be delivered Nationwide, however Scottish Islands, Channel Islands and IOM may incur further postage costs, please enquire for details. We can only deliver tanks to the mainland (not Scottish Islands, Channel Islands and IOM).  We will happily deliver a tank to to a forwarding agent for you.