Secure Shopping

Our commitment to you

We have always set out to be the kind of company that we would want to deal with if we were making an online purchase. Consequently, we take security and customer service very seriously indeed and appreciate the trust placed in us by all of our customers when giving us their card details.

Our current security procedures are exemplary and as near impenetrable as existing technology will allow. They are constantly reviewed and updated to take account of any new threats.

If you pay for your order at Fuel Tank Shop with a credit or debit card, your card details will be encrypted and saved on our system for future use. This allows us to quickly issue refunds if required.  

Measures that we take

We have implemented a number of measures to ensure our site and your details are as secure as possible. When you send us your personal information, the link between your PC and our server is encrypted using Industry standard methods - usually referred to as SSL (128 bit encryption).

Your card number is never stored in any human readable format.  Our computers use your card details to take payment automatically.  Our employees have no access to any sensitive customer information.

If you are still concerned about sharing your card details online we offer further secure methods of payment. You can pay at Fuel Tank Shop using PayPal without ever sharing your personal credit or debit card information with us. We can also accept payment via Bank Transfer or cheque - just give us a call to discuss.

What else can I do

The overwhelming majority of online transactions are completed safely and efficiently. However, there are some things you can do to minimise the chances of fraud. Everyone using the internet should follow the tips below:

It is essential that your PC is kept up to date with the latest anti-virus and anti-key-logger software, as the weakest point of any internet transaction is often the users PC.

In most instances, our sales team will contact you via telephone after an order has been placed on the site. Your order will be confirmed to you. This will allow the order to then be processed and despatched promptly to you. We will never request you to confirm your registered password you use to log into your account.

If you receive a suspected fake Fuel Tank Shop e-mail, discover a spoof Fuel Tank Shop website, or if anything raises your suspicions, please contact us, forwarding any suspicious e-mail including the full headers directly.

If using a public computer, such as in a library or Internet cafe, always log out when you've finished using Fuel Tank Shop.

Take care of your identity and privacy

Avoid identity theft by using an up to date web browser and blocking bogus emails with a spam filter.

Always use strong passwords.

Keep your passwords to yourself. Anyone who knows your password can access your account - although they cannot get any details of your credit/debit card. Do not write down your password. When creating a password, use at least 10 characters, a combination of letters and numbers is best. Do not use dictionary words, your name, your partner's name, your e-mail address or other personal information that can be easily obtained. You should change your password frequently. Avoid using the same password for accounts on different websites.

For more information about what you can do visit http://www.getsafeonline.org

Secure Web Pages

Make sure whenever you are entering any personal details you are using the secure Fuel Tank Shop website. This can be done by checking that https:// is visible in the address bar at the top and also looking out for the padlock.