Reviews

feefo 

Fuel Tank Shop has been Awarded Feefo's "Gold Trusted Service" badge every year since 2017 (Feefo's most prestigious accolade).

The following reviews are hosted independently by Feefo because we want to display genuine feedback from our customers. These reviews are automatically updated to our website each time a new one is submitted. Please read our reviews to see how we perform and what you can expect when you purchase from the Fuel Tank Shop.

Date Product Score Customer Comment Our Response
13th August 2019 Star Rating 5
Service review: Clear, detailed website showing wide range of products, competitively priced. Delivery details described vehicles employed: this was useful as it prompted me to inform the company of my rural location and restricted access along a narrow lane. A company rep then telephoned to talk through the restrictions, thus ensuring delivery as advertised and advised. The tank was as advertised with bottom outlet and sonic watchman securely fastened inside tank. Assembly was straightforward and heating back in action promptly. I would recommend the Fuel Tank Shop to others.

Thank you for your wonderful Fuel Tank Shop review.
13th August 2019 Star Rating 5 Review Title: A1
Service review: Great service and prompt delivery.

Thank you for your excellent Fuel Tank Shop review.
9th August 2019 Star Rating 5 Review Title: A good company to deal with
Service review: A competitive price and delivered to my door

Thank you for your excellent Fuel Tank Shop review.
8th August 2019 Star Rating 5
Service review: So far very good and promt service and response.

Thank you for your excellent Fuel Tank Shop review.
7th August 2019 Star Rating 5 Review Title: Helpful informed staff, good Price, arrived on time.
Service review: Answered my technical enquiry both quickly and accurately and with added information.

The price was competitive

Sent out my order, well packed

The thing that arrived was what I ordered and around when it was supposed to arrive.

It is now installed and works.

Thank you for your excellent Fuel Tank Shop review.
7th August 2019 Star Rating 5 Review Title: DELIVERD IN GOOD ORDER . SO FAR EVERTHING GOOD ,
Service review: WOULD DEFINITELY USE AGAIN ,
WOULD RECOMMEND YOU
I SHALL BE PLACING ANOTHER ORDER SHORTLEY

Thank you for your excellent Fuel Tank Shop review.
7th August 2019 Star Rating 5
Service review: All round good customer service

Thank you for your excellent Fuel Tank Shop review.
7th August 2019 Star Rating 5
Service review: Good service and products

Thank you for your excellent Fuel Tank Shop review.
7th August 2019 Star Rating 5 Review Title: Would thorughly recomend using them for a fast effecient supply of tanks
Service review: Responded very quickly order placed via internet.
Very helpful and friendly help over the telephone, most reassuring.
Delivered very quickly and contacted me before the order was dispatched.

Thank you for your excellent Fuel Tank Shop review.
7th August 2019 Star Rating 5 Review Title: Amazing service could not have been better!
Service review: Could not have been better.

Thank you for your excellent Fuel Tank Shop review.
7th August 2019 Star Rating 5 Review Title: Smooth operation
Service review: Delivered when stated. Everything went very smoothly

Thank you for your excellent Fuel Tank Shop review.
7th August 2019 Star Rating 5 Review Title: Quick, friendly service , thank you.
Service review: Spoke to a member of staff over the phone. Very helpful.
Once payment was made, order was received within a few days.

Thank you for your excellent Fuel Tank Shop review.
7th August 2019 Star Rating 5 Review Title: Excellent in every way.
Service review: It was nice to speak to someone who knew what he was doing and spoke clearly and in perfect English. The goods arrived promptly and in perfect condition. I can only say the service was excellent.

Thank you for your excellent Fuel Tank Shop review.
7th August 2019 Star Rating 5 Review Title: Excellent
Service review: Site was easy to navigate nad clear pictures and descriptions. Delivery was on time and well wrapped.

Thank you for your excellent Fuel Tank Shop review.
7th August 2019 Star Rating 5 Review Title: Excellent professional service
Service review: Excellent communication, quick delivery great price too

Thank you for your excellent Fuel Tank Shop review.
7th August 2019 Star Rating 5 Review Title: :-)
Service review: Great service :-)

Thank you for your excellent Fuel Tank Shop review.
26th May 2019 Star Rating 5 Review Title: Very good
Service review: Very good price ,quick delivery and delivered on time .

Thank you for your excellent Fuel Tank Shop review.
22nd May 2019 Star Rating 5 Review Title: Excellent service
Service review: Very helpful, cap arrived earlier than expected, excellent service

Thank you for your excellent Fuel Tank Shop review.
22nd May 2019 Star Rating 5 Review Title: Great tanks received with thanks!
Service review: Efficient and friendly. The tank was delivered in the time slot given when I ordered it.

Thank you for your excellent Fuel Tank Shop review.
21st May 2019 Star Rating 5 Review Title: Friendly and efficient service
Service review: Very helpful and friendly people to deal with. Highly recommended

Thank you for your excellent Fuel Tank Shop review.
21st May 2019 Star Rating 5
Service review: They were up to the standard of service I expect. Yes.

Thank you for your excellent Fuel Tank Shop review.
20th May 2019 Star Rating 5 Review Title: 5 star service
Service review: Concise information about products
Delivery options explained
Great company to deal with
Will definitely recommended and use again

Thank you for your excellent Fuel Tank Shop review.
20th May 2019 Star Rating 5 Review Title: Spot on, will definately use them again.
Service review: Simple to deal with, a human on the other end of the phone who knows what you mean. Perfect transaction.

Thank you for your excellent Fuel Tank Shop review.
20th May 2019 Star Rating 4 Review Title: Good product and service
Service review: simple website order system followed up by prompt call confirming delivery details

Thank you for your great Fuel Tank Shop review.
20th May 2019 Star Rating 5
Service review: ordered on line, phone call to thank for order and advise that courier would contact to arrange delivery, which they did and delivered as arranged. tank looks great although not set up yet - fuel tank shop was alot quicker than my builder expected.

Thank you for your excellent Fuel Tank Shop review.
20th May 2019 Star Rating 5
Service review: Excellent customer service, they answered my queries efficiently and Steve kept me up to date on the progress of my order, delivery was made within the lead time stated.

Thank you for your excellent Fuel Tank Shop review.
20th May 2019 Star Rating 2 Review Title: Difficult off-load
Service review: The ordering was good, and the tank delivered was what I required, however the tank was delivered on a pallet too short for the tank, and without my assistance, the one man delivering it could not have managed as his lift on the truck was too narrow for his lifting device which he was trying to manoeuvre the tank with.

Thank you for your review and we're sorry about the slight difficulty with your delivery.
18th May 2019 Star Rating 5
Service review: Easy to deal with arrived promptly the driver brought the tank round the back of the house on a motorised pallet truck which was extremely helpful

Thank you for your excellent Fuel Tank Shop review.
14th May 2019 Star Rating 5 Review Title: Great company to deal with.
Service review: Excellent service and communication. Kept in touch throughout the process. Delivery went smoothly.

Thank you for your excellent Fuel Tank Shop review.
13th May 2019 Star Rating 5 Review Title: Amazing company will order from them in future
Service review: They were very helpful and got speedy delivery

Thank you for your excellent Fuel Tank Shop review.
10th May 2019 Star Rating 5 Review Title: Great Company
Service review: They couldn't be more helpful. A really good company.

Thank yuou for your excellent Fuel Tank Shop review.
9th May 2019 Star Rating 5 Review Title: Look no further
Service review: They were excellent.

there was a delay with the order (no fault of their own) and they sorted it out really very quickly.

Highly recommend

Thank you for your excellent Fuel Tank Shop review.
9th May 2019 Star Rating 5
Service review: I had clear, concise and accurate information regarding the installation of the tank I wanted to order and it arrived precisely as scheduled.
Not only would I highly recommend The Fuel Tank Shop to friends and colleagues but I intend to order two more, higher capacity tanks from them later this year.
Thank you Fuel Tank Shop.

Park Farm Holiday & Equestrian Centre

Thank you for your excellent Fuel Tank Shop review. I love this review; please just let us know when you need your other tanks and we'll happily help you.
9th May 2019 Star Rating 2 Review Title: Late with delivery
Service review: Well done on keeping me updated

Thank you for your excellent Fuel Tank Shop review.
9th May 2019 Star Rating 5 Review Title: Very happy
Service review: I placed an order the service was excellent , prompt delivery ,and yes I would recommend your company

Thank you for your excellent Fuel Tank Shop review.
9th May 2019 Star Rating 4
Service review: Order and dispatch process faultless, post and packing a little on the pricey side but product otherwise as advertised.

Thank you for your great Fuel Tank Shop review. Postage is always a difficult one, but we are always looking at ways of improving these.
9th May 2019 Star Rating 5
Service review: Quick and easy website to use. The items were dispatched quickly.

Thank you for your excellent Fuel Tank Shop review.
9th May 2019 Star Rating 5
Service review: Great Service and Listened in my needs

Thank you for your excellent Fuel Tank Shop review.
9th May 2019 Star Rating 2
Service review: the service was standard not outstanding

No Comment
9th May 2019 Star Rating 5 Review Title: Very Helpful
Service review: Advice given upon ordering and tank was delivered when promised and without fuss

Thank you for your excellent Fuel Tank Shop review.
8th May 2019 Star Rating 2
Service review: Good product......poor communication then no notification of delivery despite my calls for updates ????

Thank you for your review. Sorry for your frustrations with your order. Cemo tanks are manufactured in Germany and therefore occasionally are despatched from there causing a longer lead time.
8th May 2019 Star Rating 5
Service review: Competitively priced and decent delivery time would recommend and use again

Thank you for your excellent Fuel Tank Shop review.
8th May 2019 Star Rating 5 Review Title: 5 star service.
Service review: Excellent service excellent product arrive very quickly, I would definitely buy from the again when need anther cylinder

Thank you for your excellent 5 Star Fuel Tank Shop review.
8th May 2019 Star Rating 1 Review Title: Buy from a local supplier and avoid delivery problems.
Service review: I've already advised you about your product which seems good,however the overall experience was quite traumatic and I was obliged to arrange my own transport to pick up the oil tank from the carriers central depot.This carrier stated that they were unable to deliver to my post code address which is easily accessible from one direction.It was not the carriers inability to deliver but rather their refusal.The post code did not appear on your excluded list,hence the fact that we went ahead and purchased from you.I am still considering whether there has been a breach of contract !

No Comment
8th May 2019 Star Rating 5 Review Title: Great service, order online and delivered next day, good quality.
Service review: hassle free

Thank you for your excellent Fuel Tank Shop review.
8th May 2019 Star Rating 5 Review Title: Excellent
Service review: Excellent communication, very fast processing and delivery

Thank you for your excellent Fuel Tank Shop review.
8th May 2019 Star Rating 5 Review Title: delivered fast and as described
Service review: Item was delivered fast and as described

Thank you for your excellent Fuel Tank Shop review.
8th May 2019 Star Rating 2
Service review: Yes I was pleased with the product sent BUT I was not impressed that you did not respond to my earlier emails and note on your web site aimed at ensuring that the lid size was correct? Fortunately it was but of course I had to purchase first and take the risk!

No Comment
8th May 2019 Star Rating 5 Review Title: Fast and efficient
Service review: Quick and hassle free

Thank you for your excellent Fuel Tank Shop review.
8th May 2019 Star Rating 5 Review Title: Great from start to finish install
Service review: Amazing tank and the team at
G-a Ellis heating did a wonderful clean
Install

Thank you for your excellent Fuel Tank Shop review.
8th May 2019 Star Rating 5 Review Title: Fast delivery driver helped to put tank in position very good service
Service review: Service first class

Thank you for your excellent Fuel Tank Shop review.
8th May 2019 Star Rating 5
Service review: Really easy to find part I was looking for and delivered promptly the next day!!

Thank you for your excellent Fuel Tank Shop review.
8th May 2019 Star Rating 1 Review Title: Delivery rip off
Service review: Not much. Still awaiting delivery. No email update. Delivery charge totally ridiculous for a small item . NB supposed to check item before signing for it otherwise return not acceptable, can you imagine the courier waiting for that!!
Definitely will not be buying anything more from this outfit.

We are sorry for the delay. As per my earlier email it seems the order was missed by our supplier; human error. Your item has been despatched today on a next day service. Apologies once again.

With regards to the delivery cost; unfortunately this is due to your location on the Isle of Wight. We are charged higher courier fees for some areas.
8th May 2019 Star Rating 4 Review Title: Easy way to get tanked up,,
Service review: The fuel tank arrived ahead of time,and in good order.The product is excellent &we would recommend the company accordingly .

Thank you for your great Fuel Tank Shop review.
8th May 2019 Star Rating 5
Service review: Easy to order and turned up a day earlier than predicted so all good

Thank you for your excellent Fuel Tank Shop review.
8th May 2019 Star Rating 5 Review Title: Excellent service
Service review: Order arrived within a couple of days the delivery driver was excellent

Thank you for your excellent Fuel Tank Shop review.
8th May 2019 Star Rating 5
Service review: Arrived on time

Thank you for your excellent Fuel Tank Shop review.
8th May 2019 Star Rating 5
Service review: First rate, ordering was easy, had a phone call within minutes of placing the order to confirm everything, was advised when delivery would occur

Thank you for your excellent Fuel Tank Shop review.
30th April 2019 Star Rating 1 Review Title: Nightmare Order
Service review: Missing part. Been over a month waiting for missing part. Constantly having to request. Keep getting promised part in post - never arrived.

No Comment
31st March 2019 Star Rating 5 Review Title: Quality
Service review: Excellent service, lady on the phone was very helpful and received my cylinder on time no problem, thanks!

Thank you for your excellent Fuel Tank Shop review. Emily will be very pleased to hear your compliments!
30th March 2019 Star Rating 5 Review Title: Good sellers!
Service review: These guys are great, clear web site, and further info available almost instantly.

Thank you for your excellent Fuel Tank Shop review. Love your comments.
29th March 2019 Star Rating 5 Review Title: FANTASTIC SERVICE
Service review: the price on the tank was good, the communication for delivery was good and it was delivered on time as per email

Thank you for your excellent Fuel Tank Shop review.
28th March 2019 Star Rating 5
Service review: ????

Thanks for your excellent Fuel Tank Shop review.
28th March 2019 Star Rating 5 Review Title: Great
Service review: Great fast service thank you

Thanks for your excellent Fuel Tank Shop review.
28th March 2019 Star Rating 5
Service review: Would use again

Thanks for your excellent Fuel Tank Shop review.
27th March 2019 Star Rating 5 Review Title: Thanks
Service review: Great

Thanks for your excellent Fuel Tank Shop review.
27th March 2019 Star Rating 1
Service review: Return phone calls and ring back when they say....and I'm still waiting

No Comment
27th March 2019 Star Rating 4 Review Title: Next day not worth paying for but charge refunde due to delay
Service review: I ordered the night before so I expected the order to be processed on Monday morning and as I paid extra for next day delivery expected delivery on Tuesday. It arrived on Wednesday so probably not worth paying the extra if next day doesn't mean what it says. Otherwise OK I got what I paid for

Thanks for your review. We are sorry to hear that your cylinider did not arrive the next day as planned. This should have been picked up by the team and the next day charge refunded to you. I will action this immediatley and refund the £25 + Vat next day charge.
27th March 2019 Star Rating 5 Review Title: Very good service
Service review: I would use them again for their ability to supply the tank I needed quickly. They took notice of the delivery access issues and the delivery driver was fully aware.

Thanks for your excellent Fuel Tank Shop review.
27th March 2019 Star Rating 5
Service review: Easy to deal with, prompt delivery

Thanks for your excellent Fuel Tank Shop review.
27th March 2019 Star Rating 5 Review Title: Great value and choice of tanks.
Service review: Great tank..was so good to find the right one that fitted our plot..Delivered on time .

Thanks for your excellent Fuel Tank Shop review.
27th March 2019 Star Rating 5 Review Title: Cheap, Fast and Efficient
Service review: Easy to order, fast delivery service and excellent prices

Thanks for your excellent Fuel Tank Shop review.
27th March 2019 Star Rating 5 Review Title: Easy to deal with.
Service review: They were very easy to deal with and got our tank to us quickly, keeping us informed as to when it was going to arrive.

Thanks for your excellent Fuel Tank Shop review.
27th March 2019 Star Rating 4
Service review: quick

Thanks for your great Fuel Tank Shop review.
27th March 2019 Star Rating 5 Review Title: Great Service
Service review: Great Service, Postage was a rather steep just for a new cap ( £12.00 for cap and £9.95 postage ! )
but cant fault the service or the speedy delivery

Thanks for your excellent Fuel Tank Shop review. We currently operate a flat rate postage charge for accessories so when ordered 1 small item, this can seem to be expensive, but if you were to order a number of items this would be where you would greatly benefit financially. However the particular cap that you ordered is very cheap compared to other suppliers; we have reduced its cost to our customers to even out the total cost, for this exact reason.
27th March 2019 Star Rating 4
Service review: We brought a fuel pump, easily dealt with.

Thanks for your great Fuel Tank Shop review.
18th March 2019 Star Rating 4 Review Title: Spot on product, delivery CDB (Could Do Better)
Service review: Had to chase for a revised delivery date, but this wasn't critical. Delivery company didn't read the instructions on where to drop off the tank, but again this wasn't critical.
Tank all supplied as specified.

No Comment
15th March 2019 Star Rating 5
Service review: Lady on the phone was very polite and helpful, can’t fault.

Super quick delivery would highly recommend this company

Thank you for your excellent Fuel Tank Shop review.
14th March 2019 Star Rating 5
Service review: Speedy delivery. Good price

Thank you for your excellent Fuel Tank Shop review.
14th March 2019 Star Rating 5
Service review: Prompt delivery. Item as advertised.

Thank you for your excellent Fuel Tank Shop review.
14th March 2019 Star Rating 5
Service review: Great value and delivery service

Thank you for your excellent Fuel Tank Shop review.
14th March 2019 Star Rating 5
Service review: Answered the phone out of hours

Thank you for your excellent Fuel Tank Shop review.
14th March 2019 Star Rating 5
Service review: Easy to deal with , best place to buy a tank and get delivered

Thank you for your excellent Fuel Tank Shop review - I love this one! Tell everyone please.
9th March 2019 Star Rating 4
Service review: Good service and price would have preferred delivery to have been tracked. I will use Fuel Tank Shop again.

Thank you for your great Fuel Tank Shop review. We are looking at delivery options with this supplier so hopeing that this will be available soon.
9th March 2019 Star Rating 5
Service review: very efficient and helpful

Thank you for your excellent Fuel Tank Shop review.
5th March 2019 Star Rating 5
Service review: Very professional and efficient.

Thank you for your excellent Fuel Tank Shop review.
5th March 2019 Star Rating 5
Service review: brilliant

Thank you for your excellent Fuel Tank Shop review.
5th March 2019 Star Rating 5 Review Title: good value excellent service
Service review: excellent service

Thank you for your excellent Fuel Tank Shop review.
4th March 2019 Star Rating 5 Review Title: Fantastic service and product.
Service review: Fast delivery excellent service. Fitted and working perfectly. Silent shower and fast reheat. Very pleased would recommend to anyone.

Thank you for your excellent Fuel Tank Shop review.
4th March 2019 Star Rating 5 Review Title: Cheerful and helpful a pleasure to deal with
Service review: Easy to use prompt replies and delivery

Thank you for your excellent Fuel Tank Shop review.
4th March 2019 Star Rating 5 Review Title: Excellent service
Service review: Excellent communications and wonderful service. Highly recommend.

Thank you for your excellent Fuel Tank Shop review.
4th March 2019 Star Rating 5 Review Title: Excellent product & company
Service review: Excellent product & good customer service

Thank you for your excellent Fuel Tank Shop review.
4th March 2019 Star Rating 5 Review Title: very good to deal with
Service review: very good to deal with reliable and quick delivery

Thank you for your excellent Fuel Tank Shop review.
4th March 2019 Star Rating 5
Service review: Best price, hastle free, fault free.

Thank you for your excellent Fuel Tank Shop review.
25th February 2019 Star Rating 5 Review Title: Excellent service from a very good compoany
Service review: I found the ordering was straight forward and the delivery time was also very good.
I have use Fuel Tank Shop before and have always been more than satisfied with the service and the prducts.

Thank you for your excellent Fuel Tank Shop review.
25th February 2019 Star Rating 5 Review Title: Well done
Service review: Helpful communication and prompt delivery - thanks!

No Comment
24th February 2019 Star Rating 4
Service review: Yes very goid

Thank you for your great Fuel Tank Shop review.
23rd February 2019 Star Rating 2 Review Title: Product fine, postage not
Service review: Product fine but charging £9 postage on lightweight product that fits through a letterbox slightly outrageous.

Thank you for your Fuel Tank Shop review.

We currently charge a flat rate £9.95 + Vat shipping for all of our accessories (unless they are free shipping). This would be charged per basket and not per item however. Unfortunately this does seem expensive for those who order just 1 small item, but great value for multiples or the larger items. This is something that we are looking into.
23rd February 2019 Star Rating 5 Review Title: Good supplier.
Service review: Would recommend - product as described and on time delivery.

Thank you for your excellent Fuel Tank Shop review.
23rd February 2019 Star Rating 5 Review Title: Great service
Service review: Very good. I ordered the wrong size and they were very helpful in taking back my return, calling me when received and then sending out new item

Thank you for your excellent Fuel Tank Shop review.
23rd February 2019 Star Rating 5
Service review: The unit arrived as requested, complete with all components & detailed instructions. It was easy to install & worked first time.

Thank you for your excellent Fuel Tank Shop review.
23rd February 2019 Star Rating 5
Service review: Good delivery good understanding of products and very good telephone service

Thank you for your excellent Fuel Tank Shop review.
22nd February 2019 Star Rating 5 Review Title: Only time will tell if product is durable
Service review: Quick and easy to buy , A very good delivery service ,

Thank you for your excellent Fuel Tank Shop review.
14th February 2019 Star Rating 5 Review Title: good customer service.
Service review: quick and efficient delivery

Thank you for your excellent Fuel Tank Shop review.
13th February 2019 Star Rating 5 Review Title: fast delivery ,genuine part boiler mended reeeeeesult
Service review: xcellent

Thank you for your excellent Fuel Tank Shop review.
13th February 2019 Star Rating 5
Service review: excellent service tank delivered on time all payments and receipts sent efficiently by email. Very helpful and friendly staff. Thanks again.

Thank you for your excellent Fuel Tank Shop review.
13th February 2019 Star Rating 5
Service review: Helpful, well organised, and fast delivery

Thank you for your excellent Fuel Tank Shop review.
13th February 2019 Star Rating 5
Service review: Great

Thank you for your excellent Fuel Tank Shop review.
13th February 2019 Star Rating 5
Service review: It arrived promptly and was easy to fit

Thank you for your excellent Fuel Tank Shop review.
13th February 2019 Star Rating 5
Service review: Works as advised. Quick delivery.

Thank you for your excellent Fuel Tank Shop review.
13th February 2019 Star Rating 5
Service review: It was prompt and the emails staing progress of iyem were hepfu.

Thank you for your excellent Fuel Tank Shop review.
13th February 2019 Star Rating 5 Review Title: excellent service
Service review: very responsive to questions asked and very prompt delivery.

Thank you for your excellent Fuel Tank Shop review.
13th February 2019 Star Rating 5
Service review: fantastic

Thank you for your excellent Fuel Tank Shop review.
13th February 2019 Star Rating 5
Service review: Very good did exactly what they said thank you

Thank you for your excellent Fuel Tank Shop review.
13th February 2019 Star Rating 5 Review Title: good company to deal with
Service review: great price and fast delivery

Thank you for your excellent Fuel Tank Shop review.
13th February 2019 Star Rating 5 Review Title: Excellent Service
Service review: Excellent product delivered on time

Thank you for your excellent Fuel Tank Shop review.
6th February 2019 Star Rating 5 Review Title: Great service
Service review: We were kept informed of when the delivery would be and it was all a very easy process from start to finish.

Thank you for your excellent Fuel Tank Shop review.
2nd February 2019 Star Rating 5
Service review: great service

Thank you for your excellent Fuel Tank Shop review.
2nd February 2019 Star Rating 5 Review Title: PERFECT SERVICE THANKS
Service review: THE SERVICE WAS EXCELLANT FROM ORDERING TO DELIVERY. THE LORRY DRIVER WAS VERY HELPFUL YES I WOULD BUY FROM YOU AGAIN

Thank you for your excellent Fuel Tank Shop review.
30th January 2019 Star Rating 5 Review Title: Excellent!
Service review: The new part arrived the very next day and fitted perfectly.

Thank you for your excellent Fuel Tank Shop review.
30th January 2019 Star Rating 4
Service review: Good service , right part and delivered on time although delivery charge was excessive
Would use again if del. charge was more realistic

Thanks for your great feedback.
30th January 2019 Star Rating 5 Review Title: Value for money
Service review: Very fast and efficient delivery. Very competitive price.

Thank you for your excellent Fuel Tank Shop review.
30th January 2019 Star Rating 5 Review Title: Good Customer Service
Service review: Promised to send me through some technical information, which they had to source as they did not have to hand, just under an hour later received an e-mail with the details I required. Brilliant service!

Thank you for your excellent Fuel Tank Shop review.
30th January 2019 Star Rating 4 Review Title: Very good service
Service review: Very efficient and helpfull and very polite.

Thank you for your excellent Fuel Tank Shop review.
30th January 2019 Star Rating 5
Service review: Very friendly and efficient service

Thank you for your excellent Fuel Tank Shop review.
30th January 2019 Star Rating 5 Review Title: Great Supplier - Would Recommend
Service review: Gave some up-front help to select suitable product. Then once ordered they arrived quickly and in great condition.

Thank you for your excellent Fuel Tank Shop review.
29th January 2019 Star Rating 5
Service review: I would recommend using these

Thank you for your excellent Fuel Tank Shop review.
29th January 2019 Star Rating 4
Service review: quick delivery, product good but leaked fuel on first use as hose attached badly to trigger nozzle due to clamp not in right place but soon sorted.

Thank you for your Fuel Tank Shop review. Sorry to hear there was a leak from the hose to begin with but glad you found the issue quickly and resolved.
29th January 2019 Star Rating 5
Service review: Helpful advice to clarify the products, easy ordering on-line and prompt delivery

Thank you for your excellent Fuel Tank Shop review.
29th January 2019 Star Rating 5
Service review: Good from start to finish

Thank you for your excellent Fuel Tank Shop review.
29th January 2019 Star Rating 1 Review Title: Slow, and Expensive.
Service review: Delivery Charge Nearly as The same price of the item I originally purchased. Slow delivery for price paid and when item did arrive it didn't fit my tank even though this I was told was the correct item. Didn't send back because at what I'd of possibly been charged it would of been Cheaper to buy a new tank lol..

Thanks for your review Darren.

If your oil tank is a Harlequin then this is the only cap that is available for it and we are assured by Harlequin, the manufacturer, that this lid will fit. Lids to oil tanks are very specific to the manufacturer. This is the only inspection point lid that Harlequin offer. As per the product page on our website it is a new design that fits over the the original and requires 2 lugs to be screwed to the tank. Please do not hesitate to contact us should you wish to return the item; we would be happy to help.
29th January 2019 Star Rating 5 Review Title: Great service
Service review: Item arrived very quickly, very happy customer ????

Thank you for your excellent Fuel Tank Shop review.
29th January 2019 Star Rating 5 Review Title: Excellent service would highly recommend
Service review: Superb assistance over the phone as I didn’t really know what I was looking for, prompt delivery of all parts.
Great service all round

Thank you for your excellent Fuel Tank Shop review.
29th January 2019 Star Rating 5 Review Title: First class service
Service review: Excellent advice, very knowledgable staff, friendly and good prices.

Thank you for your excellent Fuel Tank Shop review.
17th January 2019 Star Rating 5
Service review: good product good price on time very helpful what can you ask for

Thank you for your excellent Fuel Tank Shop review.
17th January 2019 Star Rating 5
Service review: Very quick and efficient service.

Thank you for your excellent Fuel Tank Shop review.
17th January 2019 Star Rating 5
Service review: Prompt and efficient

Thank you for your excellent Fuel Tank Shop review.
17th January 2019 Star Rating 4 Review Title: Good information about options
Service review: Good, but did not arrive on day scheduled

Thank you for your great Fuel Tank Shop review. Sorry that your delivery did not arrive as scheduled.
17th January 2019 Star Rating 5 Review Title: Excellent service all staff very friendly too
Service review: Excellent service all staff very friendly too

Thank you for your excellent Fuel Tank Shop review.
16th January 2019 Star Rating 5 Review Title: Good prices
Service review: Good price and delivery was quick.

Thank you for your excellent Fuel Tank Shop review.
16th January 2019 Star Rating 5 Review Title: Goods perfectly described.
Service review: The discription of the goods was excellent with spot on measurements. Delivered in the time stated and no damaged packaging. Will certainly buy from them again.

Thank you for your excellent Fuel Tank Shop review.
16th January 2019 Star Rating 2
Service review: tank took over a month to turn up not good

Dear Philip

We are very sorry that there were delays with your order. Delivery on this item should have been witihn 5 working days. It seems your order was severely affected by the Christmas closure. Although it was physically a month before you received your cylinder, we and the manufacturer were closed formore than a week for Christmas. This is still not the service we expect from our suppliers, or we strive to provide our customers.


We do apologise for this experience.
16th January 2019 Star Rating 5 Review Title: Very Pleased with Service Provided, especially delivery
Service review: Quality Products for very reasonable price

Thank you for your excellent Fuel Tank Shop review.
16th January 2019 Star Rating 5 Review Title: New Hot Water Cylinder
Service review: Excellent service prompt delivery and good communication regarding delivery

Thank you for your excellent Fuel Tank Shop review.
16th January 2019 Star Rating 5
Service review: Quick and easy to order and have delivered

Thank you for your excellent Fuel Tank Shop review.
16th January 2019 Star Rating 5 Review Title: Excellent service and price
Service review: Great price, great service - nothing was too much trouble ????

Thank you for your excellent Fuel Tank Shop review.
16th January 2019 Star Rating 4 Review Title: P&P £10 too dear...
Service review: Fire Valve (THV) arrived on schedule & and has been fitted. £10 - A bit steep for P&P!!

Thank you for your feedback. The accessory items are despatched via trustworthy couriers (varies depending on accessory). For very small or low value items there are occasions when we can request that they are sent via post and can reduce the delivery cost, however there is not the traceability with this method and if the parcel did not arrive we would not be able to rclaim the cost. I hoep you understand the reason we choose to send our accessory items in this way.
16th January 2019 Star Rating 5 Review Title: Fast, efficient and a good price. Thank you.
Service review: Fast and efficient. Appreciated the call ahead of delivery and the tank was delivered when promised.

Thank you for your excellent Fuel Tank Shop review.
16th January 2019 Star Rating 5 Review Title: Great service
Service review: Easy to order. Good communication. Delivered quickly and exactly when they said they would - to the minute

Thank you for your excellent Fuel Tank Shop review.
16th January 2019 Star Rating 5 Review Title: Great service and really competitive price
Service review: Phoned me straight away after order placed to confirm the details- very helpful! Arrived as promised- great delivery driver too.

Thank you for your excellent Fuel Tank Shop review.
11th January 2019 Star Rating 2 Review Title: unvented cylinder
Service review: The delivery came 2 days after the date given, the packaging was damaged and ripped , I'm fitting it on Monday and hope it works correctly

No Comment
11th January 2019 Star Rating 2
Service review: We have received the Cim-Tek filters,but as yet had no reply to my inquiry regarding the availability of the re-useable fuel filter neede as well.I believe Rob was checking this out,Regards,Colin Darke 01507 603451

Hi John

Thanks for your feedback. I will double check with Rob this morning and ensure he contact you. Apologies for the delay.
10th January 2019 Star Rating 2 Review Title: Poor communication
Service review: After placing my order on the 18th December, I had to chase for a delivery date on the 2nd January. I was then contacted the following day to say it could be delivered the following day but I needed to confirm with them so I called up and said that’s fine for tomorrow but please call me back to confirm, he said he’d confirm back but all should be fine tomorrow.
I didn’t get a call back to confirm.

Both me and my husband had booked the following day off to accept delivery as we live in an apartment and it was curb side delivery only.

By 2pm I called to ask for an ETA, I was told I’d get a call back as no one was available at that time. I received a call back from a gentlemen who had excellent service, apologised to me and said unfortunately they didn’t know why but their supplier has let them down and it won’t be delivered today but could arrange for Monday, I obviously explained it was an inconvenience as we’d both booked the day off work to accept the delivery however I could do Monday but I would need a call 1 hour before so I can nip back from work to help and as I would be by myself I would need the driver to help me bring it into my apartment I asked if he could speak with him supplier and confirm back to me so I can let my work know and rearrange some meetings that would be great.
I didn’t get a call back that day.
On Monday 7th I get a call around 12pm from the driver delivering my boiler!!! He was calling to give me an hours notice but I had a meeting planned at 1pm that I had to rearrange with a customer and nip back. I was so frustrated having to chase for deliver initially to then have a failed delivery and just to not be communicated with. All round disappointment!!!
On a positive note the people I did actuallly speak to we’re all really helpful and provided good customer service especially the driver who delivered my boiler. Just a shame people don’t follow through with their commitments to customers.

Thank you for your feedback.

It seems that your order was affected by the pre-Christmas rush and the subsequent closure (both ours and the suppliers). This caused a back log of orders and then of course the couriers were affected by the Christmas period.


We do understand your frustration and apologise for disappointed experience.
10th January 2019 Star Rating 5 Review Title: Perfect service and the product is very good quality
Service review: Really good quality and service

Thank you for your excellent Fuel Tank Shop review.
10th January 2019 Star Rating 2 Review Title: Product good delivery service poor
Service review: Delivery instructions not followed.

Thank you for your review. I am sorry that UPS did not follow your instruction to leave in porch. This is the case with many couriers if an item is of value and requires a signature. This is for both the customer and the senders protection.
10th January 2019 Star Rating 5 Review Title: Great, quality service, reasonable priced
Service review: Great, quality service, reasonable priced. Been using few times now, no problem at all

Thank you for your excellent Fuel Tank Shop review.
10th January 2019 Star Rating 5
Service review: prompt delivery

Thank you for your excellent Fuel Tank Shop review.
10th January 2019 Star Rating 4 Review Title: Good service but high shipping costs on tiny items.
Service review: Fuel tank provides a good service but their suppliers charge very high shipping rate for tiny items so need to order several small items to balance out costs.

No Comment
10th January 2019 Star Rating 5
Service review: no hassle quick delivery recommend

Thank you for your excellent Fuel Tank Shop review.
10th January 2019 Star Rating 5 Review Title: Saved us some money
Service review: Very good advice and service, with next day delivery in the run up to Christmas.

After another company had tried to sell us a complete kit at a high price, fuel tank shop sent replacement pump which was easy to fit at a reasonable price

Thank you for your excellent Fuel Tank Shop review.
25th December 2018 Star Rating 1 Review Title: Poor service, damaged product, arrogant staff, terrbile after-care
Service review: Really poor. Had to cancel original order of oil tank to fully comply with building regulations. Upon cancellation and re-order absolutely no mention of cost (£96 later deducted from refund on first order). When challenged the sales advisor claimed that this was because the order was cancelled on the day of delivery (it was then pointed out to him that the date of delivery was some 2 days later). At this he changed his story and then claimed the original order had left the DESO factory and had to be recalled. Add to this the tank ordered comes totally unpackaged and had been badly scratched in 4 or so areas at rear and around top rim. Any request for compensation turned down by Fuel Tank Shop, delivery firm and DESO (although DESO did offer to send an engineer to try and torch out scratches). The Sales Advisor and Commercial Director to whom my complaint was escalated were arrogant and anything but customer orientated. I would not recommend buying from this shoddy organisation. Poor service, damaged product and terrible after-care.

Dear Mr Stuart

Thank you for taking the time to write a review. We do take feedback seriously and look to improve where possible.


We have communicated regularly with you regarding this in an attempt to resolve amicably.


In your scenario you had ordered a single skin tank via our website and when you realised that you actually needed a bunded tank you contacted us to cancel the original order. Unfortunately your original order had already been despatched on a 48 hour service (hence the confusion with the explanation about despatch or delivery date). The customer service advisor that dealt with your request to change the order is new and still in training. We have apologised if he wasn't quite a clear as he could have been and of course he has learned from this experience. As the tank had been despatched there were return haulage costs to be covered and these were explained and deducted from your refund. The amount charged does not cover the costs that we incurred during the cancellation. Due to the fact that you required the bunded tank quickly as your engineer was booked, a new order had to be placed and paid for to achieve the required date.


All plastic oil tanks (certainly all the major brands that we work with; Deso, Titan, Atlas, Harlequin, Carbery) are delivered "unpackaged". Occasionally scratches occur during transportation. The scratches on your tank were minor and a Deso engineer has been offered to attend site to remove these fully. Your complaint about the scratches stated that they were unsightly and therefore the best option is to remove them rather than compensate. You could have also refused the delivery of the tank and a new one would have been sent to you if you were not happy with the condition. Unfortunatley you didn't have sufficent time on your side to do so.
21st December 2018 Star Rating 5 Review Title: Good service and very good value,all up and working.
Service review: Received a call after purchase completed ref delivery and size of truck arriving.Very helpful as we live down a narrow lane and I requested a call 1 hr before arrival which I received.The delivery company arrived with a much smaller vehicle than stated,7.5t not 18t.

No Comment
21st December 2018 Star Rating 5
Service review: Excellent service and prompt delivery. Tank looks good and arrived with everything we needed. Would recommend

No Comment
20th December 2018 Star Rating 5 Review Title: They supplied a good quality cylinder at the lowest price I found
Service review: They supplied a good quality cylinder at the lowest price I found and it was delivered promptly.

No Comment
20th December 2018 Star Rating 5 Review Title: Very professional and helpful.
Service review: Very helpful and professional

No Comment
20th December 2018 Star Rating 5
Service review: Friendly staff when ordering and delivery. Speedy service. Good value for money

No Comment
20th December 2018 Star Rating 5
Service review: Excellent service and pleased with the item purchased!

No Comment
20th December 2018 Star Rating 5 Review Title: Excellent from order to delivery
Service review: The man on the phone was knowledgeable and helpful, the delivery arrived on time and the driver was also helpful. The tank price was also very competitive.

No Comment
18th December 2018 Star Rating 5 Review Title: Excellent price and service
Service review: Very happy with both the price and the device. Would definitely use again.

Thank you for your excellent Fuel Tank Shop review.
16th December 2018 Star Rating 5 Review Title: Excellent service
Service review: Very quick delivery to isolated area

Thank you for your excellent Fuel Tank Shop review.
16th December 2018 Star Rating 5
Service review: Really friendly service and speedy delivery, thanks

Thank you for your excellent Fuel Tank Shop review.
14th December 2018 Star Rating 5 Review Title: excellent
Service review: Delivery was prompt.The delivery driver was extremely helpful, he helped to move the tank to the required position.

Thank you for your excellent Fuel Tank Shop review.
8th December 2018 Star Rating 4
Service review: Very good advice and service which was spoilt by poor delivery by Ramage Transport who did not listen to delivery advice.

Thank you for your great Fuel Tank Shop review. We are sorry to hear that there was an issue with the transport. This is something that we are working hard to rectify.
7th December 2018 Star Rating 4
Service review: All arrived on time and well packaged (spares)

Thanks for your great Fuel Tank Shop review.
7th December 2018 Star Rating 5
Service review: Very fast delivery and excellent value for money

Thank you very much for your excellent Fuel Tank Shop review.
7th December 2018 Star Rating 5 Review Title: Exelent service highly recomended
Service review: Very good price and a very quick delivery

Thank you for your excellent Fuel Tank Shop review.
7th December 2018 Star Rating 5 Review Title: thanks guys.
Service review: Good value, quick delivery, simple process! thanks guys.

Thank you very much for your excellent Fuel Tank Shop review.
7th December 2018 Star Rating 5 Review Title: Fabulous service!
Service review: From my first phone call to the delivery of the tank within 48 hours I was treated with the utmost respect and patience. Especially by “Chas” who was very pleasant and went the extra mile to make sure she was doing what I wanted. Well done Chas!! Oh and by the way the is eaxactly what I wanted. DELITED!

Thank you very much for your excellent Fuel Tank Shop review.
7th December 2018 Star Rating 5
Service review: Very Good Customer service.

Thank you for your excellent Fuel Tank Shop review.
7th December 2018 Star Rating 5
Service review: Good to deal with and delivered as agreed. Thanks.

Thank you very much for your excellent Fuel Tank Shop review.
7th December 2018 Star Rating 5 Review Title: Highly reccommend
Service review: Value for money - quick delivery to the north of Scotland at no extra cost, and very pleasant customer service

Thank you very much for your excellent Fuel Tank Shop review.
21st November 2018 Star Rating 5 Review Title: Really friendly and reliable service
Service review: Really nice to speak to on the phone
Price very competitive and delivery was on time.
Really happy ????

Thank you for your excellent Fuel Tank Shop review.
21st November 2018 Star Rating 5
Service review: Service was exelent will use again

Thank you for your excellent Fuel Tank Shop review.
21st November 2018 Star Rating 5
Service review: excellent transaction thanks

Thank you for your excellent Fuel Tank Shop review.
15th November 2018 Star Rating 5
Service review: Excellent. Quick, reliable and no fuss.
Friendly too.

Thank you for your excellent Fuel Tank Shop review.
12th November 2018 Star Rating 5 Review Title: Excellent
Service review: Excellent

Thank you for your excellent Fuel Tank Shop review.
12th November 2018 Star Rating 5 Review Title: Very good service
Service review: Always very helpful

Thank you for your excellent Fuel Tank Shop review and your repeat business.
12th November 2018 Star Rating 5
Service review: very prompt

Thank you for your excellent Fuel Tank Shop review.
12th November 2018 Star Rating 5 Review Title: Problem Sorted!!
Service review: They got a replacement part for an older tank.

Thank you for your excellent Fuel Tank Shop review.
12th November 2018 Star Rating 5 Review Title: Received quickly
Service review: Received quickly, well packaged and as advertised

Thank you for your excellent Fuel Tank Shop review.
12th November 2018 Star Rating 5
Service review: very good service

Thank you for your excellent Fuel Tank Shop review.
12th November 2018 Star Rating 5 Review Title: Apollo oil level monitor was easy to install and works well.
Service review: The Apollo oil level monitor arrived very swiftly, and well packaged. The instructions were clear and easy to follow. It's working well, but have not managed to find the app we needed to forward the info to our phone yet. Not really a problem though. Well done for producing such a great product. Thank you.

Thank you for your excellent Fuel Tank Shop review.
12th November 2018 Star Rating 5 Review Title: Carbery Oil Tank
Service review: Excellent service. Rob was very helpful and the response to my queries was immediate. They price matched a competitor's quote, I was kept up to date with the order, delivery was as scheduled and the delivery driver telephoned before the delivery was made.

Thank you for your excellent Fuel Tank Shop review.
12th November 2018 Star Rating 5 Review Title: Excellent service
Service review: I recently purchased a new oil tank. The communications were excellent as was the delivery schedule. Delivery arrived exactly on time and the tank was as expected. Very competitive pricing as well. Thank you

Thank you for your excellent Fuel Tank Shop review. Its always lovely to hear such great feedback.
12th November 2018 Star Rating 5 Review Title: Excellent
Service review: Service was excellent, definitely buy from them again, highly recommended.

Thank you for your excellent Fuel Tank Shop review.
12th November 2018 Star Rating 5 Review Title: Very helpful service all round!
Service review: Detailed and patient advice on the phone. Very helpful driver/delivery man - went out of his way to drop the tank away a short distance away from the back of his vehicle nearer my house.

Actual tank perfect for my requirements

Thank you for your excellent Fuel Tank Shop review.
31st October 2018 Star Rating 5 Review Title: First Class all round
Service review: Delivery as notified Excellent communication. Competetive pricing.Everything one would expect. Thank You

Thank you for your excellent Fuel Tank Shop review.
30th October 2018 Star Rating 5
Service review: Excellent service and would recommend.

Thanks you for your excellent Fuel Tank Shop review.
30th October 2018 Star Rating 5
Service review: Reassured by sound advice and the right product at right price

Thanks you for your excellent Fuel Tank Shop review.
30th October 2018 Star Rating 5 Review Title: First class company.
Service review: First rate service. Good price, prompt delivery,quality product.

Thank you for your excellent Fuel Tank Shop review.
30th October 2018 Star Rating 5
Service review: very good

Thank you for your excellent Fuel Tank Shop review.
30th October 2018 Star Rating 5 Review Title: Excellent service, fast delivery, great price!
Service review: Excellent customer service, happy to price match when I found the tank slightly cheaper elsewhere, fast delivery, overall a great buying experience! Thank you!

Thanks you for your excellent Fuel Tank Shop review.
30th October 2018 Star Rating 1
Service review: Delivery expensive and item not in stock as per website. Premises in Minehead made you feel like a burglar.

Thanks for taking the time to leave us a review. Our £9.95 parcel delivery charge covers a multitude of products, so perhaps does seem a little expensive for a small item, however it is a courier fee that we are charged by our supplier.

I am unaware where on the website it says that the item was in stock at our Minehead office. If it gave you that impression, then we apologise. We do take feedback seriously and would rectify the website if we felt that it gave this impression. We keep some accessory items in stock but most the vast majority are delivered direct to our customers from our suppliers.


We have very simple access control on our office entrance. This is for the safety of our employees and the security of the premises and stock.
30th October 2018 Star Rating 5 Review Title: Super customer care
Service review: Fast efficient service. On receiving the order we discovered a part was missing. After a quick email the part was delivered the next day. Great customer care.

Thanks you for your excellent Fuel Tank Shop review.
30th October 2018 Star Rating 4 Review Title: Delivered ordered product, delivery could have been quicker.
Service review: Usual really, salesman promised the earth. Told you anything to get the sale. Then company left to solve it. Didn’t quite turn out to be true.
Unfortunate timing, as mid-order they experienced a bereavement, so had to be patient even though they promised us much quicker. Difficult when working with very temporary holding position, bad weather and decreasing oil volume.
Outsource fitting to others, so hit & miss who you get. So, check who will be your ofcom registered installer.

Following our conversation I understand that this review was not meant for the Fuel Tank Shop after all. No problem, mistakes happen. If you could update your review it'd be much appreciated.
30th October 2018 Star Rating 5 Review Title: First class reliable service
Service review: very straightforward purchasing procedure and tank was delivered as scheduled to our home with no problems.

Thanks you for your excellent Fuel Tank Shop review.
30th October 2018 Star Rating 4 Review Title: very pleased with item
Service review: They delivered on date and time stated, I would have given 5 stars but they only informed me of delivery date in the afternoon of the day before delivery and only then because I asked them when I could expect delivery. The tank arrived in good condition and meets my needs 100%.
Thank you

Thanks you for your great Fuel Tank Shop review. Sorry about the short notice of delivery. This is certainly something that we are working with the manufacturers and their appointed hauliers to improve.
21st October 2018 Star Rating 4
Service review: excellent service

Thank you for you great Fuel Tank Shop review.
19th October 2018 Star Rating 5
Service review: Everything was okay and clearly

Thank you for you great Fuel Tank Shop review.
19th October 2018 Star Rating 5 Review Title: Replacement fuel tank filler cap
Service review: Swift delivery. Easy to fit.

Thank you for you excellent Fuel Tank Shop review.
18th October 2018 Star Rating 5
Service review: Tank arrived on time, very professional

Thank you for your excellent Fuel Tank Shop review.
17th October 2018 Star Rating 5 Review Title: Great service and support
Service review: My tank lid was cracked and I was unsure of the exact replacement. The phone support was excellent, they were very helpful and talked me through how to identify the type of tank lid required and found me an exact replacement.

Thanks for your excellent Fuel Tank Shop review.
17th October 2018 Star Rating 5
Service review: Helpful and fast

Thank you for your excellent Fuel Tank Shop review.
17th October 2018 Star Rating 5
Service review: Did everything as expected. Delivery men were very helpful.

Thank you for your excellent Fuel Tank Shop review.
17th October 2018 Star Rating 5
Service review: Just did a good job what I needed and quickly delivered.

Thanks for your excellent Fuel Tank Shop review.
17th October 2018 Star Rating 5
Service review: Were clear & helpful on phone, sent item promptly. Excellent service.

Thanks for your excellent Fuel Tank Shop review.
17th October 2018 Star Rating 4
Service review: Thanks easy to use website delivery was faster than expected will recommended to anyone who asks thanks again

Thanks for your excellent Fuel Tank Shop review.
17th October 2018 Star Rating 5
Service review: Efficient delivery.

Thanks for your excellent Fuel Tank Shop review.
17th October 2018 Star Rating 5
Service review: Hi the reason I gave them five stars is because they talked me thru the whole process and they were very helpful.

Thank you for your excellent Fuel Tank Shop review.
17th October 2018 Star Rating 5 Review Title: excellent service and range of products, competitive pricing
Service review: very good customer support particularly organising delivery when my crane was available

Thanks for your excellent Fuel Tank Shop review.
17th October 2018 Star Rating 5 Review Title: Excellent supplier
Service review: Gave good advice and even put me in touch with local installers. Quick delivery and excellent value for money. Would definitely recommend to anyone!

Thank you for your excellent Fuel Tank Shop review.
17th October 2018 Star Rating 5 Review Title: good comunication with fast service
Service review: good comunication with fast service

Thank you for your excellent Fuel Tank Shop review.
17th October 2018 Star Rating 4
Service review: Good service, friendly staff, and delivered as I was told, very good. John

Thanks for your great Fuel Tank Shop review.
17th October 2018 Star Rating 5 Review Title: Excellent service
Service review: Very knowledgeable and helpful staff. Great service quick turnaround. very happy with product

Thank you for your excellent Fuel Tank Shop review.
11th October 2018 Star Rating 5 Review Title: Here is my story.....
Service review: Can't fault the service. Brought the Tankmaster to refit an old one where the stop wheel had broken off and other parts stopped working. Several heating engineers found that they could not shut off the oil. Fitted on an empty tank and found that it was not as easy as it should have been. Probably have some damaged threads sealed with plenty of ls-x sealant and ptfe tape. Also didn't help that the copper feed pipe to the boiler is 9.75mm instead of the needed 10mm. Some advice if you wish to do the same job. 1. Check your feed pipe diameter is 10mm (if not replace) 2. buy ls-x sealant and some ptfe table 3. make sure you know what you are doing (full instructions are available) 4. if not get a qualified heating engineer to do the job (around £200 - £700+ depending on location and if your oil but is empty or not).

Thank you for your excellent Fuel Tank Shop review. Some useful information for people in the same situation as you.
8th October 2018 Star Rating 5
Service review: Excellent service from phone call to order through to delivery. Thank you for being so helpful and efficient.

Thank you for your excellent Fuel Tank Shop review.
8th October 2018 Star Rating 4
Service review: Tank arrived on time with helpful driver

Thank you for your great Fuel Tank Shop review.
5th October 2018 Star Rating 5
Service review: delivered a product on time as requested plus answered the phone so many these days have forgotten service

many thanks

Thank you for your excellent Fuel Tank Shop review.
5th October 2018 Star Rating 5
Service review: Lady who answered the phone was very polite and helpful. Website could have been easier to use,hence the phonecall.

We are always trying to improve the website to make it easier for people and we will continue to do so. Thank you for your excellent Fuel Tank Shop review.
4th October 2018 Star Rating 5
Service review: Easy transaction arrived relatively quickly whole process was as expected will definitely be using this company again in the future

Thank you for your excellent Fuel Tank Shop review.
4th October 2018 Star Rating 5 Review Title: An excellent compnay to deal with.
Service review: I purchased a fuel tank level monitor from the website. The website was easy to use and very informative. The new monitor is now installed and working.

Thank you for your excellent Fuel Tank Shop review.
4th October 2018 Star Rating 5
Service review: I ordered the wrong equipment and they have replaced it with the correct items without additional cost except for additional postage. also quick turnaround,

Thank you for your excellent Fuel Tank Shop review.
3rd October 2018 Star Rating 5
Service review: Very good information all the way until it arrived on the drive way would definitely recommend

No Comment
3rd October 2018 Star Rating 4 Review Title: An easy to fit replacement
Service review: I only needed a replacement cap since a bad tempered delivery driver broke the old one. It was never a good fit anyway. The cap supplied was different to the original which was a screw on fit. The new one was easy to fit and is now lockable. It’s a simple bayonet fit where a pair of lugs had to be screwed to the tank. The instructions were easy to follow.

Thank you for your great Fuel Tank Shop review.
3rd October 2018 Star Rating 4 Review Title: great service
Service review: Service was good they did what they said they would do in the time frame they told me. yes i will use them again & tell others

Thank you for your great Fuel Tank Shop review.
3rd October 2018 Star Rating 5
Service review: Kept me promptly informed about delivery problem

Thank you for your excellent Fuel Tank Shop review.
3rd October 2018 Star Rating 5 Review Title: Just the job...
Service review: Easy to use website.
Customer services knew their stuff and were very helpful.
First rate service, many thanks.

Thank you for your excellent Fuel Tank Shop review.
3rd October 2018 Star Rating 5 Review Title: Friendly staff
Service review: Very helpful with all my questions and made it easy to decide what was the correct tank for my home

Thank you for your excellent Fuel Tank Shop review.
3rd October 2018 Star Rating 4
Service review: Honest and professional.

Thank you for your great Fuel Tank Shop review.
3rd October 2018 Star Rating 5 Review Title: Deso slimline oil tank
Service review: Very helpful over the phone when advising me on the different types of tank and fittings i needed.

Nice Deso slimline tank and looks reasonable.

Reasonable pricing and very prompt delivery and would have no hesitation in using them again, although i think the tank will be about longer than i will????

Thank you for your excellent Fuel Tank Shop review.
3rd October 2018 Star Rating 2 Review Title: ive said it all
Service review: tank delivery experience was poor not the fault of the delivery co, I explained that we needed to crane off, was told it would be open top lorry, turned up on curtain sider, and we only had folklift with standard length forks posing problem getting off. I initially asked for a hiab delivery which would solve all problems and time for me organising offload should be standard, will not buy again unless delivery procedure is better organised and carried through as discussed, you need more care in this procedure.

I am sorry for the hassle that you experienced. We are very rarely unable to offer a hiab/crane lift and this tank is much too large for a tail lift and this would have been explained to you. I am sorry that you were advised that the tank would be delivered on an open top vehicle as this was obviously not the case. Human error on our behalf. I am sorry for the inconvenience that you were caused and I will ensure that our sales team do not make these assumptions again.
3rd October 2018 Star Rating 5
Service review: Prompt and very helpful

No Comment
3rd October 2018 Star Rating 5
Service review: great service everything went as planned

I would recommend your company

Thank you for your excellent Fuel Tank Shop review.
3rd October 2018 Star Rating 2
Service review: Helpful when I placed my order, but did ask if we had a fork lift cos it was being delivered to a farm, so it could be lifted from the delivery lorry. Driver not very nice, said he could not get in the yard with the lorry a 12ft gateway had to take down middle post to make it a 24ft gateway, my husband drive a 8 wheel tipping lorry he have no problem with a 12ft gateway?

No Comment
3rd October 2018 Star Rating 5 Review Title: Great service!
Service review: Great product, delivered when they said they would!

Thank you for your excellent Fuel Tank Shop review.
3rd October 2018 Star Rating 4
Service review: your service was very prompt and efficient. Your staff were very helpfull.

Thank you for your great Fuel Tank Shop review.
24th September 2018 Star Rating 5 Review Title: Great service
Service review: Very quick delivery. I was kept informed and the delivery driver helped me move the tank to the right place.

Thank you for your excellent Fuel Tank Shop review.
23rd September 2018 Star Rating 5
Service review: I needed to transfer fuel from a damaged tank and after a lot of research made my purchase from Fuel Tank Shop. The box arrived promptly and I had the job done in no time

Thank you for your excellent Fuel Tank Shop review.
20th September 2018 Star Rating 5 Review Title: couldn't fault the service
Service review: really c;ear website, easy to order what i needed and arrived most promptly.

Thank you for excellent Fuel Tank Shop review.
19th September 2018 Star Rating 2 Review Title: Delivery time needs to me more specific for domestic customers
Service review: Although the tank is fine and was delivered on the day they said it would be. Fuel tank shop had no idea nor did they attempt to obtain a estimated time.
The best they can do is sometime between 0800-1800. After repeated attempts by me via phone and email I could not get even a morning or afternoon margin or the contact details of the courier. The website says the driver will phone an hour before delivery however as expected I was called 2 mins before and luckily I had friends I could call on at short notice to go and assist the driver move the tank. I would like to say that the delivery driver was superbly helpful and went above and beyond to assist where he could. Overall if you use this company to purchase a tank be prepared to have a team of people on standby for up to 10 hours to move it after delivery unless it’s final resting place is Kerbside

Sorry to hear that we did not live up to your expectations. Each manufacturer operates using different haulage companies and to serve the whole country this can vary. You are correct in saying that we cannot always get an ETA (estimated time of arrival) for Harlequin deliveries. If asked for we will always ask for one however, but do not promise something that we cannot be sure of. We do not advertise on the website that you will get a call an hour before the delivery, but we do request this of the driver. We do explain when taking or confirming an order that this is a request and as I explained earlier there are a number of delivery companies used and therefore not all will do this.

Our tank delivery service is kerbside.


We are always working with the manufacturers to improve the delivery service that they and in turn we offer. The majority of our customer are very happy with the delivery service received. I am sorry that on this occasion we failed.
19th September 2018 Star Rating 5 Review Title: Super fast delivery and brilliant product
Service review: Super fast delivery and brilliant product

Thank you for your excellent Fuel Tank Shop review.
18th September 2018 Star Rating 5 Review Title: very good
Service review: very good and helpfull

Thank you for your excellent Fuel Tank Shop review.
18th September 2018 Star Rating 5
Service review: My order was delivered well within the promised date and I found their website very easy to navigate and pay.
Packaging was excellent and I would definitely recommend them and buy from them again.

Thank you for your excellent Fuel Tank Shop review.
18th September 2018 Star Rating 4 Review Title: Exactly what I needed.
Service review: Very Good delivery on time. Secure cage when set up. One bolt missing but otherwise very pleased.

Thanks for your great review. Sorry to hear a bolt was missing. We would have been happy to arrange for a replacement to be sent to you. Please do let us know if you need any further assistance.
18th September 2018 Star Rating 5
Service review: First Class Service, very quick delivery. Thank You.

Thank you for your excellent Fuel Tank Shop review.
18th September 2018 Star Rating 4 Review Title: Good Job
Service review: Tank was a good price and appears to be a good tank.
It cost more to get it fitted than to but the tank.

Thank you for your excellent Fuel Tank Shop review.
17th September 2018 Star Rating 5 Review Title: Outstanding in every way
Service review: Outstanding in every way - speed of response, helpfulness, patience, tolerance, price, commitment to delivery...just the best.

Thank you for your excellent Fuel Tank Shop review.
17th September 2018 Star Rating 5
Service review: Efficient customer service from first telephone call through to completion of delivery

Thank you for your excellent Fuel Tank Shop review.
17th September 2018 Star Rating 5 Review Title: Excellent.
Service review: Excellent service, very helpful and the parts came very quickly.

Thank you for your excellent Fuel Tank Shop review.
17th September 2018 Star Rating 2 Review Title: Only let down by delivery vehicle and driver being ill equpped.
Service review: Ordered a 1000 litre bunded oil tank. FTS would have received a 5* had the delivery arrived on an appropriate vehicle, with lifting equipment. H & S issue when the driver is told there are plenty of bodies to help remove. If I wasn't physically capable it would have been returned. Had to provide planks and did most of the moving and lifting myself.

No Comment
17th September 2018 Star Rating 5 Review Title: Excellent service and advice.
Service review: Helpful advice, Free delivery and on time. Excellent service.

Thank you for your excellent Fuel Tank Shop review.
17th September 2018 Star Rating 5 Review Title: Fast delivery!
Service review: Polite and helpful staff with a very prompt delivery!

Thank you for your excellent Fuel Tank Shop review.
10th September 2018 Star Rating 5
Service review: Exactly as described, delivered promptly

Thank you for your excellent Fuel Tank Shop review.
7th September 2018 Star Rating 5
Service review: Excellent service when i spoke to julie on the phone she was so helpfull as i wasnt sure about delivery times she done her upmost to make sure it was deliverd at a time i was home to assist the driver couldnt of asked anymore

Thank you for your excellent Fuel Tank Shop review. Its good to see my name with 5 stars next to it; thanks Les! It was a pleasure to supply you a tank.
6th September 2018 Star Rating 5 Review Title: excellent
Service review: ordered online after contacting them and payed with a phone call and delivered within a couple of day

Thank you for your excellent Fuel Tank Shop review.
6th September 2018 Star Rating 5 Review Title: 5 star service
Service review: Ordered P.M. Delivered next day. Fast service

Thank you for your excellent Fuel Tank Shop review.
6th September 2018 Star Rating 5
Service review: First rate customer service. Delivery as arranged.

Thank you for your excellent Fuel Tank Shop review.
2nd September 2018 Star Rating 5
Service review: Clear web site entry, suggesting other part I might need. Good update e mails

Thank you for your excellent Fuel Tank Shop review.
2nd September 2018 Star Rating 5 Review Title: Great communication
Service review: Really good communication after placing order and following up on delivery.

There was a small issue around the first attempt at delivery but once notified they made sure it was delivered at the second attempt.

Thank you for your excellent Fuel Tank Shop review.
31st August 2018 Star Rating 5 Review Title: 1st Class service from start to finish.
Service review: Fuel Tank shop were spot on!! From start to finish they were brilliant. I can't speak highly enough about this company, I wouldn't look no further, this is the place!!

Thank you for your amazing Fuel Tank Shop review.
31st August 2018 Star Rating 5 Review Title: great quick service
Service review: great quick service

Thank you for your excellent Fuel Tank Shop review.
30th August 2018 Star Rating 5 Review Title: Good service is its own reward and in this case quite justifiably so
Service review: Excellent service all through from order to delivery to dealing with a query

Thank you for your excellent Fuel Tank Shop review.
30th August 2018 Star Rating 2
Service review: OK but faster delivery needed

Thank you for your Fuel Tank Shop review. Sorry that the delivery wasn't as quick as you'd hoped. We are working on speeding things up with the supplier.
30th August 2018 Star Rating 5 Review Title: One of the best transactions I have experienced.
Service review: online ordering easy and phone calls made to me were pleasant and helpful and promises made were kept. The delivery was made on a suitable vehicle by an "old-fashioned" driver who phoned ahead and used a detailed OS map to locate us while on the phone. He was most obliging, unloading exatly where we wanted the tank. The other items were delivered by courier. Equally efficient.

Thank you for your excellent Fuel Tank Shop review; love it!
30th August 2018 Star Rating 5 Review Title: Good service
Service review: We had problems with the delivery, nothing to do with the Fuel Tank Shop, and the people were very helpful in trying to sort out the problem, they couldn't do enough to help

Sorry to hear that you had trouble with the delivery of this tank. We're glad that we were able to assist you and sort out the problem.
15th August 2018 Star Rating 5 Review Title: Fuel tank security
Service review: Excellent. Provided advice and no hard selling. Product arrived promptly. Very pleased with service.

Thanks for your excellent Fuel Tank Shop review.
15th August 2018 Star Rating 5 Review Title: Service and quality.
Service review: Good quality tank at a very competitive price. Excellent communication and very good delivery service. Would not hesitate to use again.

Thanks for your excellent Fuel Tank Shop review.
13th August 2018 Star Rating 5 Review Title: Great service and excellent pricing!
Service review: Very prompt delivery and helpful staff got me exactly what I wanted.

Thank you for your excellent Fuel Tank Shop review.
13th August 2018 Star Rating 5 Review Title: Spot on
Service review: Very quick service, goods as stated.

Thank you for your excellent Fuel Tank Shop review.
13th August 2018 Star Rating 5
Service review: very efficient and speedy

Thank you for your excellent Fuel Tank Shop review.
13th August 2018 Star Rating 5
Service review: excellent all round service

Thank you for your excellent Fuel Tank Shop review.
13th August 2018 Star Rating 5 Review Title: Super, speedy & very affordable.
Service review: Following a burst in my existing oil tank, I had been quoted by a local supplier 4-5 weeks for a replacement tank at about three times the cost of Fuel Tank Shop!
My online order was confirmed within minutes of placing it, & the tank was delivered a couple of days later.
Brilliant service, price & product & I didn't have any period of time without hot water.
I couldn't recommend highly enough.

Thank you for your excellent, wonderful and super Fuel Tank Shop review!!
8th August 2018 Star Rating 5 Review Title: Exemplary service
Service review: Product was as advertised and delivered promptly.

Thank you for your excellent Fuel Tank Shop review.
8th August 2018 Star Rating 5 Review Title: 100%
Service review: 100% happy, great product, delivered on time and in perfect condition. Thanks

Thank you for your excellent Fuel Tank Shop review.
7th August 2018 Star Rating 5
Service review: Easy to contact and deal with. Would buy from them again.

Thank you for your excellent Fuel Tank Shop review.
7th August 2018 Star Rating 5
Service review: thaks

Thank you for your excellent Fuel Tank Shop review.
7th August 2018 Star Rating 5 Review Title: superb service
Service review: very fast dispatch, which was the important thing, prices good

Thank you for your excellent Fuel Tank Shop review.
7th August 2018 Star Rating 5 Review Title: Fuel Depth Gauge
Service review: Fuel Tanks Shop provided a very good service. They delivered within a good time limit and were reasonably priced.
The reason I have only given 3* is because the product is not as good as I expected. I had the oil tank filled up and fitted the new gauge. It showed the tank as only being just over half full. Not very clever really. As it was quite cheap I did not bother to complain.

Thank you for your great Fuel Tank Shop service review. Clare in our Customer Services has tried to contact you to discuss the issue you are experiencing with the gauge. Perhaps you could respond to us in the office 01643 704328 when you have time. We will do our utmost to resolve the issue for you. My initial thought would be the incorrect size gauge.
7th August 2018 Star Rating 5
Service review: Fantastic fast service I would recommend to anyone needing a new fuel tank

Thank you for your excellent Fuel Tank Shop review.
7th August 2018 Star Rating 4
Service review: Good communication, tank was delivered 3 working days from order. Would recommend.

Thank you for your great Fuel Tank Shop review.
7th August 2018 Star Rating 5
Service review: fast efficient and quick delivery

Thank you for your excellent Fuel Tank Shop review.
7th August 2018 Star Rating 5
Service review: very good

Thank you for your excellent Fuel Tank Shop review.
7th August 2018 Star Rating 5
Service review: Easy transaction, helpful and efficient.
Thank you

Thank you for your excellent Fuel Tank Shop review.
7th August 2018 Star Rating 5
Service review: I would recommend them. Good customer service and tank arrived on the day advised.

Thank you for your excellent Fuel Tank Shop review.
7th August 2018 Star Rating 4
Service review: They called just after I placed the order and the fuel tank was delivered as agreed.

Thank you for your great Fuel Tank Shop review.
1st August 2018 Star Rating 2
Service review: Fuel Tank delivered as described but driver was a bit abrupt and wasn't particularly helpful with drop off.

Thank you for your Fuel Tank Shop review. Sorry that the driver was a bit abrupt. We'll feed this back to the delivery company.
31st July 2018 Star Rating 5 Review Title: 1st rate
Service review: A small issue with delivery. We’re more interested in getting me my order than finding out what went wrong. Excellent.

Thank you for your excellent Fuel Tank Shop review.
28th July 2018 Star Rating 4
Service review: Good product, Prompt delivery would buy from them again

Thanks for your great Fuel Tank Shop review.
27th July 2018 Star Rating 5
Service review: Prompt and helpful.

Thanks for your excellent Fuel Tank Shop review.
27th July 2018 Star Rating 5 Review Title: Recommend without reservation
Service review: Knew their stuff and did everything correctly and on time

Thanks for your excellent Fuel Tank Shop review.
27th July 2018 Star Rating 5 Review Title: very good
Service review: very good service driver very helpful would recomend to any one that requires a new tank

Thanks for your excellent Fuel Tank Shop review.
27th July 2018 Star Rating 5 Review Title: Thoroughly recommended
Service review: No fuss, accepted the order and dispatched immediatly. Excellnt service.

Thanks for your excellent Fuel Tank Shop review.
27th July 2018 Star Rating 4 Review Title: On the whole good, but description of lift options need to be more explicit
Service review: I was impressed with the response and clear process apart from the details of off-loading detail. I asked for what I thought was a crane lift delivery to download it into my rear garden over a bank. Unfortunately I misunderstood what a tail lift was, thinking it was a crane lift. When in fact it was a a drop platform lift to me. The rest of the process was very good.

Thanks for your Fuel Tank Shop review. I am sorry that you didn't understand the tail lift delivery method. We do try to speak with all customers to discuss details such as this. From the notes on the order we did discuss the tail lift. The service you had hoped for is know as Hiab delivery.
27th July 2018 Star Rating 5
Service review: No hassle, delivered next day ,Very good

Thanks for your excellent Fuel Tank Shop review.
27th July 2018 Star Rating 2 Review Title: Fuel nozzle
Service review: Asked for Saturday delivery and paid for arrived tuesday after a phone call reminder

No Comment
27th July 2018 Star Rating 2
Service review: The Purchase went OK, but the delivery was poor it was dropped at the wrong address.

No Comment
22nd July 2018 Star Rating 5 Review Title: Excellent service.
Service review: Ordered the tank online. Easy to order and received call from the Fuel Tank Shop the following day to discuss delivery date.

Thank you for your excellent Fuel Tank Shop review.
19th July 2018 Star Rating 5 Review Title: Good and quick service
Service review: Order was dealt with on day of purchase and arrived within a couple of days. Can't fault the service and would certainly recommend them .

Thank you for your excellent Fuel Tank Shop review.
19th July 2018 Star Rating 5
Service review: The service I received was brilliant I would recommend you to everybody

Thank you for your excellent Fuel Tank Shop review.
19th July 2018 Star Rating 4
Service review: Good

Thank you for your great Fuel Tank Shop review.
18th July 2018 Star Rating 5 Review Title: Top Notch seller
Service review: Service was excellent from start to finish a pleasure to deal with

Thank you for your excellent Fuel Tank Shop review.
18th July 2018 Star Rating 5 Review Title: Quick delivery
Service review: When I first called I was told there would be a delivery delay by a very customer focussed person. I told him of the plight I was in and could we possibly have it sooner.
Sure enough it was delivered in much less time. Thank you to the lady driving and to the gentleman sorting it out so quickly

Thank you for your excellent Fuel Tank Shop review. We do strive to go the extra mile.
18th July 2018 Star Rating 5 Review Title: Fast Service
Service review: Fuel Tank provided precisely the cap I needed,and dipatched it promptly.

Thank you for your excellent Fuel Tank Shop review.
18th July 2018 Star Rating 5
Service review: Very efficient & quick delivery

Thank you for your excellent Fuel Tank Shop review.
11th July 2018 Star Rating 5
Service review: Excellent and most helpful service throughout the transaction. Price of the goods purchased was also the most competitive I could find. In sum, I highly recommend Fuel Tank Shop Ltd and I will certainly use their services again

Thank you for your excellent Fuel Tank Shop review.
11th July 2018 Star Rating 4 Review Title: Prompt service
Service review: Very friendly service only reason not five stars was because I would told I would get an email with an estimated delivery date and didn't get one.

Dear Customer

Thank you for your great Fuel Tank Shop review. I have checked our emails and we replied to you on 3/7/18 advising of you delivery date. Maybe this email is in your email junk folder?


Kind regards


Julie Forsyth
5th July 2018 Star Rating 5 Review Title: quality at a great price
Service review: Best price and quick delivery good service many thanks

Thank you for your excellent Fuel Tank Shop review.
5th July 2018 Star Rating 5 Review Title: Quality oil tanks
Service review: Really friendly and helpful guy on the phone Fantastic service ,came on the day stated and really competivlely priced would definitely recommend

Thank you for your excellent Fuel Tank Shop review.
5th July 2018 Star Rating 5 Review Title: overall excellent service
Service review: customer service excellent kept us informed regarding delivery also delivery driver
very helpful. Delivery service very quick.

Thank you for your excellent Fuel Tank Shop review.
5th July 2018 Star Rating 5 Review Title: Courteous service
Service review: the delivery was prompt and the information given before the shipment accurate. All adding up to excellent service.
Thank you.

Thank you for your amazing Fuel Tank Shop review. Its a beauty! Love to see these really positive comments.
5th July 2018 Star Rating 5
Service review: Excellent service

Thank you for your excellent Fuel Tank Shop review.
4th July 2018 Star Rating 5 Review Title: Great
Service review: Excellent communication and everything product and delivery wise as expected.

Thank you for your excellent Fuel Tank Shop review.
4th July 2018 Star Rating 5
Service review: The product is good, the delivery service was good and they were very helpful in sorting out a glitch in the payment system.

Thank you for your excellent Fuel Tank Shop review. Thanks for your patience with the payment system.
4th July 2018 Star Rating 4 Review Title: On time
Service review: Very prompt delivery many thanks Derek

Thank you for your excellent Fuel Tank Shop review.
4th July 2018 Star Rating 5
Service review: Right products, easy ordering and quick delivery. Very pleased with the service.

Thank you for your excellent Fuel Tank Shop review.
4th July 2018 Star Rating 5 Review Title: Quick & reliable. Parts arrived next day.
Service review: Very quick.

Thank you for your excellent Fuel Tank Shop review.
4th July 2018 Star Rating 5 Review Title: Excellent all round.
Service review: Excellent service and price with hassle free delivery on the date and time promised. Delivery firm and driver were first class.

Thank you for your excellent Fuel Tank Shop review.
4th July 2018 Star Rating 4 Review Title: Available
Service review: Items in stock and promptly delivered. Reasonable web site.

Thank you for your great Fuel Tank Shop review.
4th July 2018 Star Rating 5 Review Title: All parts delivered rapidly and exactly as asked for thanks again
Service review: Excellent service exactly what I needed to replace broken gauge complete with correct connections to suit

Thank you for your excellent Fuel Tank Shop review.
4th July 2018 Star Rating 5 Review Title: Extremely prompt service.
Service review: Remarkably prompt service. Ordered in the morning and received despatch confirmation in the evening. Can't review the products/parts ordered yet as not yet fitted.

Thank you for your excellent Fuel Tank Shop review.
4th July 2018 Star Rating 4
Service review: Good

Thank you for your great Fuel Tank Shop review.
4th July 2018 Star Rating 5 Review Title: Every satisfaction
Service review: Delivered on schedule in good condition. Tank itself fits my requirements for a small space but has adequate capacity.

Thank you for your excellent Fuel Tank Shop review.
4th July 2018 Star Rating 4 Review Title: Excellent sales staff
Service review: I found the service excellent but delivery could have been problematic as no way that size of lorry could have come down the driveway and I would have been in difficulty without helpful neighbour who had a pick up truck on which to offload it.

No Comment
4th July 2018 Star Rating 5
Service review: 1x email enquiry, 1x phone call and delivered in less than 48hrs. Brilliant service

Thank you for your amazing Fuel Tank Shop review.
4th July 2018 Star Rating 5 Review Title: Hassle free
Service review: Hassle free ordering and delivery

Thank you for your excellent Fuel Tank Shop review.
21st June 2018 Star Rating 4 Review Title: The item was the specification we required and was delivered on time
Service review: No fuss, delivered on time and the item meets our requirements

Thanks for your great Fuel Tank Shop review.
20th June 2018 Star Rating 5 Review Title: Excellent service from start to finish highly recommend
Service review: This is what good old fashion service should be like
From start to finish I was kept fully informed

Thank you for your excellent Fuel Tank Shop review. Super review; wonderful!
20th June 2018 Star Rating 5 Review Title: Brilliant
Service review: Brilliant service- dealt with our questions quickly and efficiently.

Thank you for your excellent Fuel Tank Shop review.
20th June 2018 Star Rating 5
Service review: great service well good price but it always could be better

Thanks for your excellent Fuel Tank Shop review. We always strive to offer the best service that we can. Do you have suggestions on what we could do better?
15th June 2018 Star Rating 4 Review Title: essential commerce
Service review: Straight forward transaction, I would have preferred the PayPal method of payment but no matter.

Thank you for your great Fuel Tank Shop review. Sorry if PayPal wasn't working at the time; we do offer PayPal payment.
15th June 2018 Star Rating 5
Service review: A+

Thank you for your excellent Fuel Tank Shop review.
15th June 2018 Star Rating 5
Service review: Yes I would recommend them. Efficient and helpful

Thank you for your excellent Fuel Tank Shop review.
14th June 2018 Star Rating 5 Review Title: Excellent service
Service review: Good price and excellent service. Very helpful staff let me know when delivery would take place. I would recommend them to anyone.

Thank you for your excellent Fuel Tank Shop review.
14th June 2018 Star Rating 3 Review Title: Disappointing delivery service
Service review: Delivery of my tank was delayed by 24 hours but nobody informed us and as my wife had to cancel 3 appointments to ensure she was in for the delivery this was extremely inconvenient. When the product was eventually delivered a day late it was left in the wrong location despite my wife briefing the company in advance exactly where to deliver it.

No Comment
14th June 2018 Star Rating 5 Review Title: all as ordered
Service review: Did what they said they would do.

Thanks for your great Fuel Tank Shop review.
14th June 2018 Star Rating 5 Review Title: 5 star product.5 star service
Service review: Excellent service. Arrived on schedule and product was first class and a good price

Thank you for your wonderful Fuel Tank Shop review. Love it!
14th June 2018 Star Rating 5
Service review: Competitive pricing and superb customer service

Thank you for your excellent Fuel Tank Shop review.
14th June 2018 Star Rating 5
Service review: Great service

Thanks for your super Fuel Tank Shop review.
6th June 2018 Star Rating 5 Review Title: Perfect
Service review: Dose what it said on the tin! Perfect for what I needed

Thank you for your excellent Fuel Tank Shop review.
6th June 2018 Star Rating 4 Review Title: Fantastic service in dealing with a problem part supplied.
Service review: Easy to order Via phone, next day delivery

Thank you for your great Fuel Tank Shop service review.
6th June 2018 Star Rating 5 Review Title: Excellent
Service review: They rang 10 minutes after placing the order online to confirm. Delivered within 3 working days - all as described. Rang the afternoon of delivery to check everything was okay.

Thank you for your excellent Fuel Tank Shop review.
31st May 2018 Star Rating 5 Review Title: Brilliant service
Service review: The new oil tank is excellent. I was impressed by the fact the delivery to Aberdeen was free,and it arrived one day earlier than stated. Also the customer service is brilliant!

Thank you for your wonderful Fuel Tank Shop review.
30th May 2018 Star Rating 4
Service review: They had what I wanted, I payed for it, it arrived in 2 days

Thank you for your excellent Fuel Tank Shop review.
30th May 2018 Star Rating 5
Service review: Good, efficient service from start to finish. Staff polite, co-operative and willing to help in every respect. Thank you!

Thank you for your excellent Fuel Tank Shop review.
30th May 2018 Star Rating 5
Service review: Prompt delivery, spot on service.

Thank you for your excellent Fuel Tank Shop review.
30th May 2018 Star Rating 4 Review Title: efficient anf helpful
Service review: very helpful on the phone, ordering was easy and straightforward.

Thank you for your excellent Fuel Tank Shop review.
28th May 2018 Star Rating 5
Service review: Above and beyond service

Thank you for your excellent Fuel Tank Shop review.
26th May 2018 Star Rating 5
Service review: You activated my order very quickly but the transport failed to give me the Hours
warning that I needed to receive the Tank.
The driver did not carry out his instruction that he was given

Thank you for your Fuel Tank Shop review.  Sorry the transport didn't quite meet expectations.
24th May 2018 Star Rating 5
Service review: You did everything you said you would. Thanks

Thank you for your excellent Fuel Tank Shop review.
24th May 2018 Star Rating 4
Service review: Very good communication

Thank you for your great Fuel Tank Shop review.
24th May 2018 Star Rating 4 Review Title: good
Service review: helpful staff, next day delivery for pump. Week later tank, only negative was not letting us know delivery date and it was pure luck that I was home.

Thank you for your great Fuel Tank Shop review.  We are sorry that the tank arrived unannounced.
24th May 2018 Star Rating 5
Service review: Very quick delivery will use again if required.

Thank you for your excellent Fuel Tank Shop review.
23rd May 2018 Star Rating 5 Review Title: Not connected yet will let you know soon
Service review: Not connected up yet

No Comment
23rd May 2018 Star Rating 4 Review Title: Oil Tank
Service review: Delivered on day expected. Efficient delivery

Thank you for your great Fuel Tank Shop review.
23rd May 2018 Star Rating 5 Review Title: all good
Service review: all good! product, price, and service

Thank you for your excellent Fuel Tank Shop review.
23rd May 2018 Star Rating 5 Review Title: An excellent service. Highly recommended.
Service review: The Fuel Tank Shop were first class answering my detailed queries and coming up with the exact product I needed to repair my damaged tank outlet. The service online and on the phone were both excellent and I fully recommend this company.

Thank you for your excellent Fuel Tank Shop review.
23rd May 2018 Star Rating 5
Service review: Great service

Thank you for your excellent Fuel Tank Shop review.
23rd May 2018 Star Rating 5
Service review: Excellent service and delivery of product ordered

Thank you for your excellent Fuel Tank Shop review.
23rd May 2018 Star Rating 5 Review Title: Great Service!
Service review: I was very surprised when I received a phone call follow-up to my online order. Only problem I had was that they said that the email they sent me was licked back, but I received other emails. The tank arrived within 4 days and the lorry driver even helped me get the new heating oil tank in my back yard. Very pleased with Fuel Tank Shop, their service and their pricing.

Thank you for your excellent Fuel Tank Shop review.
23rd May 2018 Star Rating 5 Review Title: Would use again and recommend...
Service review: Easy and quick

Thank you for your excellent Fuel Tank Shop review.
23rd May 2018 Star Rating 5 Review Title: Everything made easy
Service review: Very easy and polite service

Thank you for your excellent Fuel Tank Shop review.
23rd May 2018 Star Rating 5
Service review: Excellent service from start to finish.

Thank you for your excellent Fuel Tank Shop review.
23rd May 2018 Star Rating 3
Service review: I received my new tank on the day promised ... well the guy on the phone said Friday but later got email to say Monday ????.
I gave the web site very strict directions!!! On how to find us ... then a guy rang me up and said thanks for the order and was there anything else I should tell him... I told him about the very strict delivery details .... great he said ????. Then nobody told the delivery company ????... I spent 1 hour in a lorry with a very nice man who had not been told the strict delivery details.... ????
You really own me 1 hours pay ... bet I don't get that or the hour of my life back

Thank you for your Fuel Tank Shop review.  I apologise for your experience.  I can assure you that the information you provided us was clearly on the order to the manufacturer.  As the haulage is contracted out by the manufacturer it appears that the communication was not passed on.  Again, I am sorry that on this occasion the delivery instructions were not followed.
23rd May 2018 Star Rating 5 Review Title: very good firm to deal with.
Service review: The service from Fuel Tank Shop was second to none from the day I placed my order through their confirmation phone call to the prompt delivery. It was a brilliant purchase and I would recommend The Fuel Tank Shop every time.

Thank you for your excellent Fuel Tank Shop review.
23rd May 2018 Star Rating 5 Review Title: very good.
Service review: I was very happy with the service i recieved, the tank was as i ordered & it arrived when they said it would & i have no problems with it.
The only thing i ask is canyou/they send me an invoice showing the V.A.T

Thank you for your excellent Fuel Tank Shop review.  Your order confirmation email will contain an attachment.  This is your VAT invoice.  I will resend for you now.
4th May 2018 Star Rating 5 Review Title: Very Helpful
Service review: I was impressed with the delivery service. They went out of their way to accommodate my requirements re. timing and did what they said they would. All for a very reasonable price too.

Thank you for your excellent Fuel Tank Shop review.
3rd May 2018 Star Rating 2 Review Title: Beware of undisclosed delivery charges!
Service review: Having ordered and paid for oil tank,I received a telephone call requiring me to pay a delivery charge (79pnds)I was not happy as on order form no such charge was mentioned.However ,as tank was for my son,i relunctantly paid.Particularly annoying to find from my son that same tank could have been purchased elsewhere for same price with free delivery!

Thank you for your Fuel Tank Shop review.  

However I would like to point out that carriage charges are disclosed on the website (or the fact that there will be extra costs to certain postcodes).  The product you purchased was a Deso tank (V2455BT) and Deso do charge to deliver to some areas of Scotland.  There is information on the appropriate product pages advising that there are exclusions to the free shipping element, with a list or excluded postcodes.  This is also re-capped at the basket page before any payment are taken.  

The website is currently unable to automatically calculate these costs so a message is displayed advised that they will be extra costs and that you can either contact us prior to making payment or we will contact you after to take the additional payment.  If you were unhappy with the extra delivery charge you would have been able to cancel your order at no cost or penalty.


Most online re-sellers operate in a similar way that we do so I would expect that most would also charge the extra charge that Deso would charge them.  They may not advertise this however.



I hope this explains the situation a little further for you.
3rd May 2018 Star Rating 5 Review Title: Very good service
Service review: Very good service.

Thank you for your excellent Fuel Tank Shop review.
3rd May 2018 Star Rating 5 Review Title: The Fuel Tank Shop provided a good service and I would use them again.
Service review: The contents gauge for my tank came promptly. I measured the tank depth, but was concerned that the gauge may not fit, but guidance on the website also prompted me to purchase the vent and it all fits and works perfectly.

Thank you for your excellent Fuel Tank Shop review.
3rd May 2018 Star Rating 5 Review Title: Helpful
Service review: Helpful

Thank you for your excellent Fuel Tank Shop review.
3rd May 2018 Star Rating 5
Service review: good service

Thank you for your great Fuel Tank Shop review.
27th April 2018 Star Rating 5
Service review: Good service. The pump needed some home engeneering, but it works OK. :)

Thanks for your Fuel Tank Shop review.
18th April 2018 Star Rating 5
Service review: Good price and excellent delivery.

Thank you for your excellent Fuel Tank Shop review.
18th April 2018 Star Rating 5 Review Title: Excellent
Service review: Arrived on time. Just as described.

Thank you for your excellent Fuel Tank Shop review.
18th April 2018 Star Rating 5 Review Title: First class service
Service review: First class service. All items arrived as promised. Will recommend this service in the future.

Thank you for your excellent Fuel Tank Shop review.
18th April 2018 Star Rating 5 Review Title: Excellent all round.
Service review: Very helpful, excellent service. Tank delivered on day promised.

Thank you for your excellent Fuel Tank Shop review.
18th April 2018 Star Rating 5 Review Title: This operates really well.
Service review: Very happy with this purchase. Was aware of Syphon’s, but hadn’t realized battery operated one's were available. This has made life so much easier, it’s incredible. Am seriously considering an additional one.

Thank you for your excellent Fuel Tank Shop review. You know where we are if you do require another.
18th April 2018 Star Rating 5
Service review: Excellent service, kept me informed all the time.

Thank you for your excellent Fuel Tank Shop review.
18th April 2018 Star Rating 5 Review Title: Fuel Tank Shop Ltd's excellent service.
Service review: The service was very competent and friendly, I was advised about delivery times and access to my property, I was contacted after the delivery to ask about my experience. I am very satisfied with the service provided.

Thank you for your excellent Fuel Tank Shop review.
13th April 2018 Star Rating 5 Review Title: Prompt delivery by very caring firm.
Service review: Arrived within 48 hours as promised.

Thank you for your excellent Fuel Tank Shop review.
13th April 2018 Star Rating 5
Service review: Good service and products

Thank you for your excellent Fuel Tank Shop review.
12th April 2018 Star Rating 2
Service review: I was unable to find a component for my valve fitted on my oil tank.
I went to Fuel Tank Shop web site and saw a valve with the component I was looking for and, even though I had to buy the whole valve, I ordered the valve
intending to remove the component and fitting it my existing valve.When the valve came the component was not as the web site picture and I complained with no result

No Comment
12th April 2018 Star Rating 5
Service review: float type fuel gauge delivered, fitted and works.

Thank you for your excellent Fuel Tank Shop review.
12th April 2018 Star Rating 5
Service review: Advice on the phone, quick service, good price

Thank you for your excellent Fuel Tank Shop review.
12th April 2018 Star Rating 5
Service review: Excellent service and delivery on time

Thank you for your excellent Fuel Tank Shop review.
9th April 2018 Star Rating 5 Review Title: As above
Service review: Comms great and arrived on time as arranged.

Thank you for your excellent Fuel Tank Shop review.
9th April 2018 Star Rating 5
Service review: Brilliant would recommend to anyone

Thank you for your excellent Fuel Tank Shop review.
7th April 2018 Star Rating 5 Review Title: Great service
Service review: Prompt response to order. Telephoned to confirm delivery arrangements. Arrived on time.

Thank you for your excellent Fuel Tank Shop review.
6th April 2018 Star Rating 5
Service review: Excellent cylinder which is providing great pressure of water flow and heat the water very fast

Thank you for your excellent Fuel Tank Shop review.
6th April 2018 Star Rating 5 Review Title: Impressed by the service received
Service review: I was impressed that The Fuel Tank Shop phoned me to confirm receipt of order and delivery details and, again, to confirm that I had received the tank as promised, which I had. Great service throughout. Would definitely recommend this company.

No Comment
6th April 2018 Star Rating 5 Review Title: Very happy quick delivery good prices
Service review: Fast delivery good price

Thank you for your excellent Fuel Tank Shop review.
6th April 2018 Star Rating 5
Service review: Very speedy

Thank you for your excellent Fuel Tank Shop review.
6th April 2018 Star Rating 5
Service review: Good service, good communication and fast delivery. I was very happy!

Thank you for your excellent Fuel Tank Shop review.
6th April 2018 Star Rating 5
Service review: Very fast service.

Thank you for your excellent Fuel Tank Shop review.
6th April 2018 Star Rating 5
Service review: Excellent support and fast delivery.

Thank you for your excellent Fuel Tank Shop review.
6th April 2018 Star Rating 5 Review Title: Great purchase especially if you love oil tank caps!
Service review: All good, service, value and delivery

Thank you for your excellent Fuel Tank Shop review.
6th April 2018 Star Rating 5
Service review: Great

No Comment
6th April 2018 Star Rating 5
Service review: The item purchased was delivered to a difficult area without fuss and I was very happy with the product. I would recommend this company to any would be customer.

Thank you for your excellent Fuel Tank Shop review.
6th April 2018 Star Rating 4
Service review: The service we received from The Fuel Tank Shop was excellent from our first enquiry through to the product delivery.
Thanks for your help

Thank you for your great Fuel Tank Shop review.
6th April 2018 Star Rating 5 Review Title: Excellent
Service review: Efficient, competitively priced, on time and good packaging.

Thank you for your excellent Fuel Tank Shop review.
25th March 2018 Star Rating 5 Review Title: delivered as is
Service review: Ordered and delivered in two days - perfect

Thank you for your excellent Fuel Tank Shop review.
24th March 2018 Star Rating 3
Service review: Service was fine but item purchased was expensive and delivery charge of £5 rather steep

No Comment
23rd March 2018 Star Rating 5 Review Title: Great thank you
Service review: Great product great communication & great all round service thank you

Thank you very much for your excellent Fuel Tank Shop review.
23rd March 2018 Star Rating 5 Review Title: They do the job well
Service review: Easy to order, available product, flexible on delivery date, free delivery. Tail lift delivery, easy off and into premises. Great all round shopping experience.

Thank you very much for your excellent Fuel Tank Shop review.
22nd March 2018 Star Rating 5
Service review: helpful on the phone and prompt delivery

Thank you for your excellent Fuel Tank Shop review.
22nd March 2018 Star Rating 5 Review Title: Great service
Service review: The fuel tank people are fantastic.

Thank you very much for your excellent Fuel Tank Shop review.
22nd March 2018 Star Rating 5 Review Title: Navigating website was simple compared to others..
Service review: From enquiry to delivery was easy and simple.
Will definately use you again.

Thank you very much for your excellent Fuel Tank Shop review.  We look forward to working with you again.
22nd March 2018 Star Rating 5
Service review: Good knowledge of the product good stock holding and very quick service

Thank you very much for your excellent Fuel Tank Shop review.
22nd March 2018
Star Rating 5
Service review: Excellent will definitely be using them again

Thank you for your excellent Fuel Tank Shop review.
22nd March 2018 Star Rating 5
Service review: Great communication from start to finish..and a big thankyou to the delivery driver who managed to get the tank to my house which has difficult access

Thank you very much for your excellent Fuel Tank Shop review.
22nd March 2018 Star Rating 5
Service review: We good service ordered wrong keys replaced very quickly

Thank you very much for your excellent Fuel Tank Shop review and your understanding.
22nd March 2018 Star Rating 5
Service review: they did what it said on the packet

Thank you very much for your excellent Fuel Tank Shop review.
22nd March 2018 Star Rating 4
Service review: good delivery

Thank you very much for your great Fuel Tank Shop review.
22nd March 2018 Star Rating 5
Service review: Easy to use web site
Good product (oil tank gauge)
Good value for money
Prompt delivery

Thank you very much for your excellent Fuel Tank Shop review.
22nd March 2018 Star Rating 5
Service review: Friendly helpful efficient service - all everyone wants. Would recommend.

Thank you very much for your excellent Fuel Tank Shop review.
22nd March 2018 Star Rating 5
Service review: Good products quickly delivered for a reasonable price

Thank you very much for your excellent Fuel Tank Shop review.
22nd March 2018 Star Rating 4
Service review: Ease of ordering. Good website. Speedy delivery. Appears a good product. Satisfaction and would recommend.

Thank you for your superb Fuel Tank Shop review.
22nd March 2018 Star Rating 5
Service review: Great service

Thank you very much for your excellent Fuel Tank Shop review.
22nd March 2018 Star Rating 5
Service review: Very helpful

Thank you very much for your excellent Fuel Tank Shop review.
22nd March 2018 Star Rating 1 Review Title: Fuel Tank Shop Ltd service Ok, delivery service not OK
Service review: Fuel Tank Shop themselves were no problem but the delivery service they use was appalling. We received a phone call from the driver to ask what time we would be open until as he had just landed at Liverpool from Ireland. He turned up at 5.45pm when the service yard had been locked up and personnel gone home. Despite being told he couldn't by Admissions staff he dropped the tank on the trailer in the public car park and drove off. He returned at 8am the next day to collect his trailer, leaving the 2.2k 5000L tank sitting in the middle of the car park.

I am very sorry to hear of your experience with this delivery.  The haulage is arranged directly by the manufacturer.  I will pass on your feedback to them.  
22nd March 2018 Star Rating 5
Service review: Excellent service. Will deal again.

Thank you very much for your excellent Fuel Tank Shop review.  We look forward to working with you again.
13th March 2018 Star Rating 5 Review Title: Great service
Service review: Brilliant service from start to finish. Called me about 3 times with information about my order and again to check it had been delivered.

Thank you for your excellent Fuel Tank Shop review.
12th March 2018 Star Rating 5 Review Title: Good to deal with
Service review: Prompt, efficient, great communication.
Delivery made early despite bad weather conditions.

Thank you for your excellent Fuel Tank Shop review.
7th March 2018 Star Rating 5 Review Title: Simple and quick
Service review: Answered phone quickly. Knew what I was asking for and processed order quickly.

No Comment
7th March 2018 Star Rating 5
Service review: Great customer service and delivery was next day. Couldn't ask for any more.

Thank you for your wonderful Fuel Tank Shop review.
7th March 2018 Star Rating 5
Service review: great service called up as I was unsure of the type I needed as my tech guy was away and they helped out with the order, super customer service.

fast dispatch and cheap as well :)

very happy.

Thanks for your excellent Fuel Tank Shop review.
7th March 2018 Star Rating 5 Review Title: excellent
Service review: quick delivery and a lot cheaper than may other options

Thank you for your excellent Fuel Tank Shop review.
7th March 2018 Star Rating 5
Service review: Very helpful. Answered my questions. The item was delivered within 2 days.

Thank you for your excellent Fuel Tank Shop review.
7th March 2018 Star Rating 2
Service review: VERY HARD TO FIND THE ITEM I WANTED, EXPENSIVE AND POSTAGE WAS DAYLIGHT ROBBERY

Sorry you found it hard to find the product you were looking for; we haven't had this comment before and we do sell a large number of these replacement caps.  We are always happy to help customers find the product they require (via telephone or email).  We purchase this product direct from Harlequin and make only a small profit on the unit so I'm sorry you feel the product is expensive.  At £5 + vat, the shipping cost covers the picking, the packing, the packaging and the postage.  We don't consider this cost to be expensive and is advertised clearly on the product page and at the checkout.
5th March 2018 Star Rating 5 Review Title: Excellent Service
Service review: The web site worked extremely well. After placing the order we were immediately contacted by phone to arrage delivery and they were very helpfull and curtious.
On the day of delivery the driver rang in advance and was very joly and helpfull.
After delivery they followed up with a phone call to check we were satisfied.
Well Done.

Thank you for you wonderful Fuel Tank Shop review.  Its lovely to hear our process is working well and impressing our customers.
2nd March 2018 Star Rating 5
Service review: Good price and delivered as promised

Thank you for your excellent Fuel Tank Shop review.
1st March 2018 Star Rating 5 Review Title: Excellent service
Service review: Excellent service

Thank you for your excellent Fuel Tank Shop review.
1st March 2018 Star Rating 5
Service review: Excellent service, advice & product.

Thank you for your excellent Fuel Tank Shop review.
1st March 2018 Star Rating 5
Service review: Ordered and delivered within 2 days

Thank you for your excellent Fuel Tank Shop review.
1st March 2018 Star Rating 5 Review Title: JUST WHAT WAS NEEDED
Service review: AWESOME SERVICE

Thank you for your awesome Fuel Tank Shop review; really appreciate it.
1st March 2018 Star Rating 5
Service review: All items as described and delivered as advised. Excellent service

Thank you for your excellent Fuel Tank Shop review.
1st March 2018 Star Rating 3 Review Title: Tank arrived just in time in the end.
Service review: We contacted you because you advertise 24hr delivery, though it turned out to be 48hrs as it was after the cutoff time. All was well until we received a call asking if we wanted it 3 days later, which we did not. It was claimed that someone had contacted you to say this but I had not and nobody else here had been given the contact details so they could not have.
We agreed a delivery before 10am as the fitters were scheduled to arrive at 8am, but were later contacted to say it would be 3pm in the afternoon, which would have made it impossible to get everything completed before the weekend. Fortunately the tank arrived in time for the other two contractors (oil tank emptier and heating engineer) to complete the job. It turned out all right but only just! We would otherwise have had 4 families without heating or hot water for an additional 2 weeks. This week would not have been a good week for that!

No Comment
1st March 2018 Star Rating 5 Review Title: Great service
Service review: Brilliant sevice and very helpful

Thank you for your excellent Fuel Tank Shop review.
1st March 2018 Star Rating 5 Review Title: The only company that I will buy oil Tanks's from from now on
Service review: All staff very informed and helpful

Dear John

Thank you for your excellent Fuel Tank Shop review.  We look forward to working with you even more this year.
1st March 2018 Star Rating 5 Review Title: Arrived on time and as described
Service review: Arrived on time and as described

Thank you for your excellent Fuel Tank Shop review.
1st March 2018 Star Rating 5
Service review: excellent, good coms and prompt delivery

No Comment
1st March 2018 Star Rating 5
Service review: 1st Class

Thank you for your excellent Fuel Tank Shop review.
1st March 2018 Star Rating 5 Review Title: fast, efficient and friendly.
Service review: fast, efficient and friendly.

Thank you for your excellent Fuel Tank Shop review.
1st March 2018 Star Rating 5 Review Title: Great service from FTS
Service review: Free tail-lift delivery was on time, as expected - FTS kept us informed at every step of order progress, and followed up to make sure everything went smoothly. Delivery driver was very helpful & accommodating.

Thank you for your excellent Fuel Tank Shop review; really detailed and helpful for us and other customers.
18th February 2018 Star Rating 1 Review Title: very expensive for 3 filters over £18 one of the dearest i have ever bought
Service review: you call them they don't call you l back-very expensive for 3 filters over £18 one of the dearest i have ever bought for any item on the net I have bought hundreds. I have bought a puisi diesel pump and used it several times and the filter had to be changed. the mechanic said that it was poor compared to other filters he had used .will use another company to buy the filters from in the future

Dear Mr Downing

Thank you for taking my call earlier.  We had a good conversation about your concerns.  We do take feedback very seriously and do our best to rectify any problems.

I understand your frustration with the shipping cost to Northern Ireland but I can assure you that we do not make profit from the shipping charge.  We work closely with our suppliers and hope to be able to reduce this in the near future.  eBay seem to offer free shipping on a multitude of items and it baffles me how!

Regarding the filters; these are quality Italian made Piusi Filters so if they had to be changed then they must be full.  I understand that the fuel being filtered in contaminated so its much more cost effective to replace the filter than repair the engine that contaminated fuel damages.

I have checked our messages and can only find one message from you, and this was the message which we responded to and assisted you with your order.  I do sincerely apologies if you had called and we didn't respond; we certainly didn't do this intentionally.

As I said on the telephone I would be pleased to look at any other items that you would be interested in purchasing in the future, with a view to keeping the costs down for you.

Thank you for taking the time to provide feedback.
18th February 2018 Star Rating 5 Review Title: Really helpful
Service review: The product arrived quickly and well packaged. The instructions for fitting my electronic fuel tank gauge were very clear, and the Fuel Tank Shop also provided a really helpful online video. With a bit of care it was a surprisingly easy job. The gauge works beautifully and it was cheaper than replacing my gauge with another old-style 'vertical tube' system.

Thank you for youre excellent Fuel Tank Shop review.  This will be really helpful for other customers, really appreciate it.
18th February 2018 Star Rating 5
Service review: Excellent customer service, driver phoned to let us know he was on his way. Coal bunker very sturdy and even quite attractive as bunkers go.

Thank you for your excellent Fuel Tank Shop review.
17th February 2018 Star Rating 5
Service review: Fantastic delivered early everything was there competitively priced

Thank you for youre excellent Fuel Tank Shop review.
16th February 2018 Star Rating 5
Service review: Excellent service. Will use again.

Thanks for your excellent Fuel Tank Shop review.
16th February 2018 Star Rating 5
Service review: Great service. Items arrived very quickly and delivery charge included in the price.
Would use again.

No Comment
16th February 2018 Star Rating 5 Review Title: Excellent service
Service review: Service was excellent- a phone call checking the delivery day was acceptable- and then delivered on time as promised.

Thank you for youre excellent Fuel Tank Shop review.
16th February 2018 Star Rating 5 Review Title: Smooth transaction
Service review: The whole process was seamless. Communication was very good. Products arrived when promised.

No Comment
16th February 2018 Star Rating 5
Service review: Efficient friendly help at the end of the phone, next day delivery, phoned us a few days later to check we were happy with our order. Very competitive price and will use again in the future as we have several tanks

No Comment
5th February 2018 Star Rating 5 Review Title: Great Service
Service review: great service quick no hassle

Thank you for your excellent Fuel Tank Shop review.
5th February 2018 Star Rating 5 Review Title: Good
Service review: Fast delivery. Good product

Thank you for your excellent Fuel Tank Shop review.
5th February 2018 Star Rating 5
Service review: Excellent service and the product was exactly what I expected

Thank you for your excellent Fuel Tank Shop review.
5th February 2018 Star Rating 5 Review Title: Great price
Service review: Great service. Great price. Parts arrived quickly

Thank you for your excellent Fuel Tank Shop review.
5th February 2018 Star Rating 5 Review Title: Great bit of kit!
Service review: The product was as described, was good value, was well made, arrived when they said and did the job; what more can you ask for?

Thank you for your excellent Fuel Tank Shop review.
5th February 2018 Star Rating 4
Service review: Prompt delivery service. Good product. Only criticism we did not receive the one delivery call.

Thank you for your great Fuel Tank Shop review.  I am sorry that you did not receive the delivery phone call; we had requested that the driver call you.
5th February 2018 Star Rating 5
Service review: Excellent service

Thank you for your excellent Fuel Tank Shop review.
5th February 2018 Star Rating 5
Service review: Very prompt delivery easy to order on website very good value for £

Thank you for your excellent Fuel Tank Shop review.
29th January 2018 Star Rating 1 Review Title: Expensive Mistake
Service review: Helpful people but regretfully the incorrect fuel filter was supplied and they will not take it back for credit despite the tank details being given to them prior to order.

Sorry if someone has given you the impression that you cannot return it.  This is certainly not the case.  The sales team have requested a returns number and will provide this to you with the return address and as soon as we receive the incorrect item back, we will refund you.  Sorry for the misunderstanding.
24th January 2018 Star Rating 1
Service review: I explained clearly what I was after. What I got sent was not what I needed.

I'm sorry to hear this.  This is the only inspection point cap that is available for Harlequin oil tanks.  If you'd like to return it to us, we will of course refund you.  
24th January 2018 Star Rating 5 Review Title: Excellent service
Service review: Excellent service. Sent an email as wasn't sure what actual part I needed. Received a reply back very quickly with the full details of the part. I placed the order and received it very quickly.

Thank you for your wonderful Fuel Tank Shop review.  It is always so lovely to hear these excellent comments.
24th January 2018 Star Rating 5
Service review: excellent advice and service

Thank you for your excellent Fuel Tank Shop review.
24th January 2018 Star Rating 2
Service review: Unfortunately the picture of the pump on your web page could noy be magnified.

Itwas not obvious that the tube going into the duesel was a metal one and, on asking if this parr of the picture was a rubber tube, I understood it was. Visiting a hydraulic tube and fittings company, we could not find a male hoespipe tail that fitted into the pump body thread so as a plastic pipe can be inserted into the filler pipe of the tank -- the only way to empty it into plastic barrels.

I will have to talk with Customer Services to return the pump.

Sorry,

Colin Heywood

Dear Mr Heywood

I'm sorry that product isn't as you'd expected.  I'll have customer service give you a call to discuss.  Maybe we could find the extra components that you require.

Kind regards

Julie Forsyth
24th January 2018 Star Rating 5 Review Title: Excellent service from start to Finnish many thanks.
Service review: Excellent service from start to Finnish many thanks. .

Thank you for your excellent Fuel Tank Shop review.
24th January 2018 Star Rating 5
Service review: Did exactly what was promised and kept updated from start to finish
refreshing change
Thankyou

Thank you for your excellent Fuel Tank Shop review.  A really lovely, beautiful review.
17th January 2018 Star Rating 5 Review Title: Good value , good quality
Service review: The tank was the right price and arrived a day earlier than expected. Excellent service.

Thank you for your excellent Fuel Tank Shop review.
17th January 2018 Star Rating 5
Service review: Great service tank is very good

Thank you for your excellent Fuel Tank Shop review.
17th January 2018 Star Rating 5
Service review: item came on time and value for money

Thank you for your excellent Fuel Tank Shop review.
17th January 2018 Star Rating 5 Review Title: Great stuff
Service review: Good service fast delivery certainly intend on using again

Thank you for your excellent Fuel Tank Shop review.  We look forward to dealing with you again.
17th January 2018 Star Rating 5 Review Title: Friendly, knowledgeable, speedy service, great quality product.
Service review: Friendly service over the phone and helpful, received my item within 48hours brilliant service.

Thank you for your excellent Fuel Tank Shop review.
17th January 2018 Star Rating 5
Service review: GREAT SERVICE AND VERY STRIGHT FORWARD TO DEAL WITH

Thank you for your excellent Fuel Tank Shop review.
17th January 2018 Star Rating 5 Review Title: Great service
Service review: Great service 5 stars guys

Thank you for your 5 start Fuel Tank Shop review.
16th January 2018 Star Rating 4
Service review: Very helpfull.

Thank you for your great Fuel Tank Shop review.
10th January 2018 Star Rating 5
Service review: Received faster that I expected. Easy to install.

Thank you for your excellent Fuel Tank Shop review.
10th January 2018 Star Rating 4
Service review: oke

Thank you for your Fuel Tank Shop review.
8th January 2018 Star Rating 5 Review Title: Satisfaction
Service review: I ordered a spare part for the oil tank and the item arrived very quickly. Excellent service and communication. Thank you!

Thank you for your excellent Fuel Tank Shop review.
8th January 2018 Star Rating 5
Service review: Very efficient and helpful, product arrived on time

Thank you for your excellent Fuel Tank Shop review.
8th January 2018 Star Rating 5
Service review: good service helpful and was what i order

Thank you for your excellent Fuel Tank Shop review.
8th January 2018 Star Rating 4
Service review: quality service

Thank you for your great Fuel Tank Shop review.
8th January 2018 Star Rating 5
Service review: Very good pre-order technical support. Easy to deal with and delivery on time.

Thank you for your excellent Fuel Tank Shop review.
8th January 2018 Star Rating 5 Review Title: a company we can recommend
Service review: The company phoned with minutes of online ordering, to inform me that there would be a delivery delay until after Christmas- had expected this anyway. Really appreciated their call and with an e-mail, confirmed delivery day. Even after delivery [without any problems] they phoned to confirm to see if delivery had arrived. Well done - customer service excellent. Also new oil tank is just as we had expected. Thank you - will recommend to others

Thank you for your excellent Fuel Tank Shop review.
26th December 2017 Star Rating 5 Review Title: Great
Service review: Good communication and very helpfull

Thanks for your excellent Fuel Tank Shop review.
24th December 2017 Star Rating 5 Review Title: Domestic fuel gauge
Service review: The fuel gauge was as described and delivered in good time

Thanks for your excellent Fuel Tank Shop review.
23rd December 2017 Star Rating 5
Service review: Customer sevice was very good the delivery driver was also very helpful

Thank you for your excellent Fuel Tank Shop review.
21st December 2017 Star Rating 5 Review Title: Great
Service review: Just great fast service

Thank you for your excellent Fuel Tank Shop review.
20th December 2017 Star Rating 5 Review Title: would defiantly use again
Service review: very helpful placing the order over the phone

Thank you for your excellent Fuel Tank Shop review.
20th December 2017 Star Rating 5
Service review: Excellent service ordered 2 tanks for 2 different job addresses both arrived exactly the dates I requested. I have used before and will certainly be using them again.

Thank you for your excellent Fuel Tank Shop review.
20th December 2017 Star Rating 4 Review Title: Easy to fit, does the job.
Service review: The item was of good quality and easy to fit, need for it should have been indicated with the tank gauge, which I purchased earlier.

Thank you for your great Fuel Tank Shop review.
20th December 2017 Star Rating 3
Service review: hi we have not had time to fit, will advise in due course, barry

No Comment
20th December 2017 Star Rating 5 Review Title: professional service, highly recommended
Service review: kept us fully informed on order progress, delivered exactly what we ordered and on time

Thank you for your excellent Fuel Tank Shop review.
20th December 2017 Star Rating 5
Service review: Great product, perfect delivery timescale. Very pleased overall.

Thank you for your excellent Fuel Tank Shop review.
20th December 2017 Star Rating 5 Review Title: Competitive price and good service
Service review: Bought from Fuel Tank Shop because the prices were good. Smaller items were delivered promptly. The steel tank came on the day agreed. Everything was hassle free and not problems.

Thank you for your excellent Fuel Tank Shop review.
20th December 2017 Star Rating 5
Service review: accurate description and quick delivery

Thank you for your excellent Fuel Tank Shop review.
20th December 2017 Star Rating 5
Service review: Excellent service!

Thank you for your excellent Fuel Tank Shop review.
20th December 2017 Star Rating 5
Service review: They had what I wanted and it was delivered promptly.

Thank you for your excellent Fuel Tank Shop review.
20th December 2017 Star Rating 5 Review Title: Fantastic Service
Service review: Fantastic service, much quicker than I expected. Great competitive price and delivered to exactly where I wanted it. Rosco

No Comment
20th December 2017 Star Rating 5
Service review: correct products delivered promptly with no hassle

Thank you for your excellent Fuel Tank Shop review.
20th December 2017 Star Rating 5
Service review: Fantastic service, reasonable prices and efficient delivery times along with clear effective communication.

Thank you for your excellent Fuel Tank Shop review.
20th December 2017 Star Rating 5 Review Title: Excellent Company
Service review: Good contact & follow up.

Thank you for your excellent Fuel Tank Shop review.
19th December 2017 Star Rating 5
Service review: Fast & Efficient

Thank you for your excellent Fuel Tank Shop review.
19th December 2017 Star Rating 5
Service review: Excellent service arrived on time which was critical well done ???? many thanks for your professionalism

Thank you for your excellent Fuel Tank Shop review.  We're very glad that you were impressed with our service.  Have a wonderful Christmas.
17th December 2017 Star Rating 5
Service review: Fast and efficient service.

Thank you for your excellent Fuel Tank Shop review.  We hope you have a happy Christmas.
16th December 2017 Star Rating 5 Review Title: Delivered on time and as expected
Service review: Delivered on time and as expected

Thank you for your excellent Fuel Tank Shop review.  We hope you have a happy Christmas.
16th December 2017 Star Rating 5 Review Title: Good selection of products easy to follow website
Service review: The website is easy to use, information about the regulation regarding installation and how they differ to where you live and what capacity tank you are purchasing easy to follow. You know what your getting, good selection of tanks - size, shape, material and style

Thank you for your excellent Fuel Tank Shop review.  A really informative review, thanks.  We hope you have a happy Christmas.
15th December 2017 Star Rating 5
Service review: No problems ,delivered on time good quality tank

Thank you very much for your excellent Fuel Tank Shop review.  Have a very happy Christmas.
15th December 2017 Star Rating 5
Service review: Excellent service - great follow up calls.

Good service all round.

Thank you very much for your excellent Fuel Tank Shop review.  Have a very happy Christmas.
15th December 2017 Star Rating 5 Review Title: LOCKABLE CAP 4" FOR OIL TANK
Service review: Order was dIspatched quickly: and well packaged.

Thank you very much for your excellent Fuel Tank Shop review.  Have a very happy Christmas.
15th December 2017 Star Rating 5 Review Title: an easy experience
Service review: from placement of order until receipt of delivery everything went very smoothly with delivery all as advised .I have no problem recommending The fuel tank shop.

Thank you very much for your excellent Fuel Tank Shop review.  Have a very happy Christmas.
15th December 2017 Star Rating 5
Service review: Brilliant communication delivered before due date and driver was very helpful

Thank you very much for your excellent Fuel Tank Shop review.  Have a very happy Christmas.
3rd December 2017 Star Rating 5
Service review: Did what they said they would

Thanks for you great Fuel Tank Shop review.
30th November 2017 Star Rating 5 Review Title: great service
Service review: every thing was smooth and easy

Thank you for your excellent Fuel Tank Shop review.
30th November 2017 Star Rating 5 Review Title: Great service would reccomend.
Service review: Great site with a very good variety of Tanks from top makers. All with good info such as the size of bases needed. Prices were very competitive . Best of the site i thought was all the free advice so you make sure that you get best tank for your needs. I ordered a Tank with a filter kit and was told what day it would be delivered. The lorry arrived and the driver was very helpful lowering it down at the back and we used his pallet truck to move it next to my new base. First class cannot fault it.

Thank you for your excellent Fuel Tank Shop review.  We are so pleased that you have been impressed with our service.  We do really try to be the best!
30th November 2017 Star Rating 5
Service review: Product I needed. Clear description on internet. Arrived very promptly. Will use again.

Thank you for your excellent Fuel Tank Shop review.
30th November 2017 Star Rating 4
Service review: good web site was slightly disappointed that price on web site did not include delivery

Thank you for your Fuel Tank Shop review.  We do offer free shipping on many of our products but are unable to offer this on all of them though.  This enables us to keep the item price as low as possible and make multiple purchases better value for the customer.  I believe that the delivery costs are clear on the website and I hope that you were able to see this.
30th November 2017 Star Rating 5 Review Title: First class friendly service, brilliant!
Service review: I ordered my tank at 8am one morning, it was delivered by 3pm next day.
Customer support was excellent.
Very pleased with my new tank, from ordering to delivery it was hassle free.
I would highly recommend these guys to anyone.

Thank you for youe excellent Fuel Tank Shop review.  We are so pleased that you are impressed with our service.  We do always try to go the extra mile!
30th November 2017 Star Rating 5
Service review: Great service communication and product

Thank you for your excellent Fuel Tank Shop review.
30th November 2017 Star Rating 2
Service review: I have ordered here before and have been happy with the service. But on this occasion I rang the shop about my delivery and told them specifically I needed to be notified of the delivery,in fact I rang them twice to make sure they would telephone me. I even made sure on the day of delivery I just sat and waited for their call.Guess what they didn’t phone,I rang and asked why and they said the driver had tried to call me.No he didn’t. So just very disappointed with the delivery service.

I am sorry that on this occasion our service was not as expected. We did request that the driver call you en-route and were assured that a call was attempted.  Possibly he missed dialled your number?  I am sorry for any inconvenience caused.
15th November 2017 Star Rating 5
Service review: good price, good delivery time, product new and exactly what i wanted from your description, will buy again from you when I need more spares

Thank you for your excellent Fuel Tank Shop review.
14th November 2017 Star Rating 5 Review Title: Brilliant
Service review: item was delivered faster than expected, and even though it was initially sent with incorrect part, the correct part was shipped and communicated before arrival... great service!

Thank you for your excellent, honest and detailed Fuel Tank Shop review.
14th November 2017 Star Rating 5
Service review: Delivery sooner than expected, competitive price.

Thank you for your excellent Fuel Tank Shop review.
14th November 2017 Star Rating 5
Service review: Very quick and efficient service

Thank you for your excellent Fuel Tank Shop review.
14th November 2017 Star Rating 4
Service review: Good product but a slow delivery due to mix up with the actual manufacturer.

Thank you for your great Fuel Tank Shop review.  Thank you for your understanding with the delay.
14th November 2017 Star Rating 5 Review Title: Very good service.
Service review: Very good service - delivered on time. no hassle.

Thank you for your excellent Fuel Tank Shop review.
14th November 2017 Star Rating 4
Service review: Good service

Thank you for your great Fuel Tank Shop review.  We look forward to supplying you again soon!
14th November 2017 Star Rating 5 Review Title: 100%
Service review: I had several questions as my purchase decision developed. On each occasion they either answered right away or called me back promptly. They did all they could to deliver as quick as possible and arrived exactly when expected. Perfect.

Thank you for your fantastic, honest and detailed Fuel Tank Shop review.  We are over the moon that we exceeded all your expectations.
13th November 2017 Star Rating 5 Review Title: Good communication and delivery as promised.
Service review: Excellent service, easy to use website, good pricing and delivery was just as promised with a phone call from the driver one hour ahead.

Thank you for your excellent Fuel Tank Shop review.
13th November 2017 Star Rating 5 Review Title: First class service.
Service review: First class service. Item ordered was delivered within a few days by post.

Thank you for your excellent Fuel Tank Shop review.
13th November 2017 Star Rating 5 Review Title: Great Service !
Service review: Just about everything ! The service is excellent !

Thank you for your excellent Fuel Tank Shop review.  We love these comments.
13th November 2017 Star Rating 4
Service review: Yes would recommend very pleasant person at company and very helpfull delivery driver . Just a few scrapes and scratches on tank .

Thank you for your great Fuel Tank Shop review. I am sorry to hear that there were a few scratches on the tank.  
13th November 2017 Star Rating 4 Review Title: Very pleased
Service review: Kept informed of delivery, service was very good

Thank you for your great Fuel Tank Shop review.
13th November 2017 Star Rating 5 Review Title: excellent price and service
Service review: Great service delivery the next day on time best price

Thank you for your excellent Fuel Tank Shop review.
13th November 2017 Star Rating 4
Service review: Good experience spoilt by confusion over delivery

No Comment
7th November 2017 Star Rating 5 Review Title: Great product and service
Service review: Great tank, delivery was prompt and everyone I dealt with was friendly and helpful.

Thank you for your excellent Fuel Tank Shop review.
5th November 2017 Star Rating 5 Review Title: Great Service
Service review: Very easy to order the product I wanted. Efficient dispatch and delivery.

Thank you for your excellent Fuel Tank Shop review.
5th November 2017 Star Rating 5 Review Title: Excellent service
Service review: Knowledgeable staff. Good price. Delivered on time. Good information and communication.

Thank you for your excellent Fuel Tank Shop review.
3rd November 2017 Star Rating 5
Service review: Every aspect, from order to delivery, was top notch. Thank you.

Thank you for your wonderful Fuel Tank Shop review.
2nd November 2017 Star Rating 5
Service review: Very good products and fast delivery

Thank you for your excellent Fuel Tank Shop review.
1st November 2017 Star Rating 5
Service review: Informative website, easy ordering and speedy delivery. Very satisfied with the items I purchased.

Thank you for your excellent Fuel Tank Shop review.
1st November 2017 Star Rating 5
Service review: Fast responsive service

Thank you for your excellent Fuel Tank Shop review.
1st November 2017 Star Rating 5 Review Title: good service,good price.
Service review: Correct filter,delivered next day.very good price.

Thank you for your excellent Fuel Tank Shop review.
1st November 2017 Star Rating 5
Service review: 5 stars , very good customer services, and delivery driver was very helpfull and careful putting the tank into the garden.

Thank you for your excellent Fuel Tank Shop review.
1st November 2017 Star Rating 5
Service review: Good price, delivery when promised and easy to use website.

Thank you for your excellent Fuel Tank Shop review.
1st November 2017 Star Rating 5
Service review: Was delivered in no time at all. And fitted great.

Thank you for your excellent Fuel Tank Shop review.
1st November 2017 Star Rating 5 Review Title: Excellent service
Service review: Would recommend and certainly buy from again!

Thank you for your excellent Fuel Tank Shop review.
1st November 2017 Star Rating 5
Service review: The purchase was quick and easy, the delivery on time, and there was a follow up.

Thank you for your excellent Fuel Tank Shop review.
1st November 2017 Star Rating 5
Service review: Excellent service - phoned to confirm order and then phone again after delivery to check all ok...!

Thank you for your excellent Fuel Tank Shop review.
1st November 2017 Star Rating 5
Service review: Fast and efficient service

Thank you for your excellent Fuel Tank Shop review.
1st November 2017 Star Rating 5 Review Title: Easy to buy quickly delivered
Service review: Easy to buy - quickly delivered

Thank you for your excellent Fuel Tank Shop review.
1st November 2017 Star Rating 5 Review Title: Amazing team allways ahead of the buyer
Service review: everything happened ahead of my expectations, amazing team from ordering
to a delivery driver from heaven who has no direct link to the supplier

Thank you for your excellent Fuel Tank Shop review.
1st November 2017 Star Rating 5
Service review: Excellent service, really good communication, many thanks.

Thank you for your excellent Fuel Tank Shop review.
16th October 2017 Star Rating 2
Service review: I contacted the Fuel Tank Shop to rearrange the delivery date. This information was not passed onto the shipper, and they proceeded to deliver when there was no one at home. The shipper then couldn't redeliver, so I had to arrange to collect the fuel tank from the shippers address. Poor communication......

Dear Mr Manning 

Thank you for your feedback.  I have checked our records and we certainly advised Harlequin that you were unavailable.  I am really sorry that on this occasion that there was a breakdown in communication.
16th October 2017 Star Rating 3 Review Title: Driver attitute good but communication poor.
Service review: I agreed a morning delivery when I placed the order. Unfortunately I had to chase the delivery company very late in the morning to establish what was the problem.
When the delivery arrived the driver stated he was not aware that an am morning delivery was required.
I had men waiting on site which made it more difficult.

Thank you for your feedback and sorry for the delayed response. 

We are sorry to hear that your delivery did not go as expected.  I have double checked with Carbery's distributor and they have confirmed that the am delivery was requested with the carrier.  We are constantly working with the manufacturers and carriers/hauliers to improve the delivery service and we can assure you that this error will be fed back to them.
15th October 2017 Star Rating 5
Service review: the service was excellent, the only part missing they sent by return of post as soon as i notified them.

Thank you for your excellent Fuel Tank Shop review.
15th October 2017 Star Rating 4
Service review: Good service. Delivery ontime

Thank you for your great Fuel Tank Shop review.
15th October 2017 Star Rating 5
Service review: Easy to use and prompt friendly delivery.

Thank you for your excellent Fuel Tank Shop review.
14th October 2017 Star Rating 5 Review Title: very good
Service review: they did every thing well, I will use again .

Thank you for your excellent Fuel Tank Shop review.
13th October 2017 Star Rating 5 Review Title: Efficient and speedy delivery.
Service review: Excellent speedy service, items as required, plus extra fitting for angled connection if needed.

Thank you for your excellent Fuel Tank Shop review.
13th October 2017 Star Rating 5
Service review: Product worked as is should. Fast delivery

Thank you for your excellent Fuel Tank Shop review.
13th October 2017 Star Rating 5 Review Title: Excellent. Wouldn't go anywhere else
Service review: Yes I would recommend their services. Ordering and delivering w as so easy. The delivery driver could not be more helpful

Thank you for your excellent Fuel Tank Shop review.
13th October 2017 Star Rating 4
Service review: Product arrived when stated, no queries or issues, exactly as described on website.

Thanks for your great Fuel Tank Shop review.
13th October 2017 Star Rating 5 Review Title: I
Service review: I rang to enquire about the fittings and was answered in basic terms that I could understand. I was very surprised how quickly it was delivered. It is being fitted at the moment.

Thanks for your excellent Fuel Tank Shop review.  Do let us know if we can be of any further help.
13th October 2017 Star Rating 5
Service review: Very good pricing, quick delivery, good communication throughout. Definitely recommend.

Thank you for your excellent Fuel Tank Shop review.
13th October 2017 Star Rating 4 Review Title: Would deal with again
Service review: Happy with fuel tank shop. However not happy with deso. I originally ordered the wrong tank. The correct one was delivered but the delivery driver would not take the old one back. It was supposed to be then collected last week. It wasn't! It's still on my drive on a pallet awaiting collection . It,s in the way ! Please sort collection for me

Thanks for your feedback.  I'm sorry to hear that the tank has not yet been collected.  I will ensure that this is priotitised on Monday morning.  Thank you for your patience in this matter.
13th October 2017 Star Rating 5
Service review: Good prices and helpful staff. Delivered on time.

Thank you for your excellent Fuel Tank Shop review.
13th October 2017 Star Rating 3 Review Title: Not impressed
Service review: Chap on the phone had no concept of customer service, called me a liar when I phoned to chase the order. Found out they don't actually stock the items and takes forever to receive, which I was not told upon ordering. Use the plumb centre.

Dear Mr Pitts

I am sorry that you feel this way.  Looking into your order I see that you paid via proforma invoice.  On this invoice quite clearly was the information line "Lead Time Approx. 5 working days".  This is also displayed on the product page on the website, as is with the majority of of products.  Our staff are also trained to advise the current lead time when confirming the order.  From our records your order was delivered in 4 working days so the delivery time was improved.  

Once again I apologise for not living up to your expectations.

9th October 2017 Star Rating 5
Service review: Great pump does exactly what it said in description.

Thank you for your excellent Fuel Tank Shop review.
8th October 2017 Star Rating 4
Service review: I like the way they rang me after I placed the order to confirm it and explain the next steps

Thank you for your great Fuel Tank Shop review.
7th October 2017 Star Rating 5 Review Title: Prompt and efficient service good quality goods
Service review: Quick service

Thank you for your excellent Fuel Tank Shop review.
5th October 2017 Star Rating 5 Review Title: Prompt, polite, knowledgeable service at a very competitive price.
Service review: First class prompt, polite service - tank arrived even sooner than expected and at a great price! Could not have been better.

Thank you for your excellent Fuel Tank Shop review.
4th October 2017 Star Rating 5
Service review: Excellent services fast delivery

Thank you for your excellent Fuel Tank Shop review.
4th October 2017 Star Rating 2
Service review: We rang many days prior to delivery to ask to change the order, they said they were busy and would get back to us, this didn't happen so ended up with original order!.

I am sorry to hear this.  I have looked into your order and see that you had requested to amend the order on 21/9/17 but as Titan had already dispatched the tank this would have incurred costs and so the original order continued.  

I am shocked to hear that we would have said that we were too busy.  We are are never too busy to help customers; we pride ourselves on customer service.  Reading between the lines I believe this would be referring to the factories being very busy and effecting the lead times.

I do again apologise for the order not going totally to plan for you.
4th October 2017 Star Rating 5
Service review: Clear technical advice.
Prompt service and delivery.

Thank you for your excellent Fuel Tank Shop review.
4th October 2017 Star Rating 4
Service review: Good customer service, prompt delivery.

Thank you for your excellent Fuel Tank Shop review.
4th October 2017 Star Rating 5 Review Title: Would recommend
Service review: Great service

Thank you for your excellent Fuel Tank Shop review.
4th October 2017 Star Rating 5 Review Title: Very satisfied with this company and would use them again
Service review: I bought two tanks. Excellent service by fuel Tank Shop, quick delivery and a good product.

Thank you for your excellent Fuel Tank Shop review.
4th October 2017 Star Rating 3
Service review: One of the tap in screws on the lid will only partly fasten. The hole is too big. There are also a few scuff marks on the tank. Otherwise OK.

No Comment
4th October 2017 Star Rating 5
Service review: Excellent service, was searching locally for ages for what I wanted without any luck, but the Fuel Tank shop knew exactly what I wanted and it was with me the next day.

Thank you for your excellent Fuel Tank Shop review.
4th October 2017 Star Rating 5
Service review: First class service, would definitely recommend

Thank you for your excellent Fuel Tank Shop review.
4th October 2017 Star Rating 5 Review Title: Excellent service
Service review: Excellent advice from staff as our tank is obsolete. The new cap fits perfectly.

Thank you for your excellent Fuel Tank Shop review.
4th October 2017 Star Rating 5 Review Title: just wot i wanted
Service review: exelant service fast and was delivered when it should have been

Thank you for your excellent Fuel Tank Shop review.
4th October 2017 Star Rating 5 Review Title: Great service
Service review: Great communication
Arrived on day which was stated

All good thanks

Thank you for your excellent Fuel Tank Shop review.
4th October 2017 Star Rating 5
Service review: Excellent

Thank you for your excellent Fuel Tank Shop review.
4th October 2017 Star Rating 3
Service review: They phoned to arrange delivery and never called to advise not turning up. Second delivery received a call to advise driver cannot make a delivery as has no more driver hours left and then finally third time lucky the driver arrived. Whole process of ordering and information asked and required found the gentleman very efficient and helpful.

Thank you for your excellent Fuel Tank Shop review.
4th October 2017 Star Rating 5 Review Title: Fast and efficient service
Service review: Fast and efficient service

Thank you for your excellent Fuel Tank Shop review.
4th October 2017 Star Rating 5 Review Title: Faultless
Service review: Instant contact once order placed & excellent service throughout from buying to delivery

Thank you for your excellent Fuel Tank Shop review.
4th October 2017 Star Rating 4 Review Title: Fair and friendly service.
Service review: Good customer service, prompt and helpful.

Thank you for your great Fuel Tank Shop review.
4th October 2017 Star Rating 5 Review Title: Prompt/Good Service/ Quality product
Service review: Great Service Thanks

Thank you for your excellent Fuel Tank Shop review.
4th October 2017 Star Rating 5 Review Title: perfect
Service review: Exactly as described, no hassle, 20 minutes to sort and had my new oil tank when expected, A CLASS SERVICE

Thank you for your excellent Fuel Tank Shop review.
4th October 2017 Star Rating 5 Review Title: Very good
Service review: Good

Thank you for your great Fuel Tank Shop review.
4th October 2017 Star Rating 5 Review Title: Great service and knowledge
Service review: Very helpful staff gave us some really sound advice on which tank was best for our needs and went out of their way to ensure that it was delivered promptly the next day so we could get our heating back on line as soon as possible.

Thank you for your excellent Fuel Tank Shop review.
20th September 2017 Star Rating 5 Review Title: Excellent Communication
Service review: Excellent communication, service, delivery and goods

Thank you for your excellent Fuel Tank Shop review.
20th September 2017 Star Rating 5 Review Title: Great service, very friendly helpful staff great support
Service review: Fast friendly service, very helpful they keep you informed from the time you order until delivery
Delivery driver very very helpful
The tank is a great product well made well protected with a good paint
A tiny piece of weld spatter in the threads on the outlet port was a bit annoying but chased it out with a 1 " bsp tap
Highly recommend hopefully I won't need to but would certainly use them again

Thank you for your excellent Fuel Tank Shop review.  Super information, thank you.
18th September 2017 Star Rating 1 Review Title: Sent a faulty watchman sonic
Service review: I received a faulty watchman sonic device with my tank. There was a chip off the casing of it, it was in a sealed bag and the bit that was chipped off was not in that bag so it had been put in the bag with the chip the battery clip in the sender was broken off and had been fixed with sellotape but because the clip was snapped off there was no connection to make with the batters and the motherboard to be able to send the unique code to the receiver, and because i'd opened the casing to check the battery that voids the warranty

Dear Sir

I am sorry that you received a Watchman Sonic in this condition.  I can assure you that this did not come from us.  The Atlas tanks are prepackaged by Atlas and delivered as a unit.  If you could send photos of the offending item we will address this with Atlas and arrange a replacment unit to be sent to you at no cost.

We look forward to receiving the photos and resolving this issue for you quickly.  

We pride ourselves on customer service and always appreciate the opportunity to put something right should an error occur.

Kind regards
16th September 2017 Star Rating 5
Service review: came the next day. was exactly what I ordered

Thank you for your excellent Fuel Tank Shop review.
15th September 2017
Star Rating 5
Service review: good service with faster delivery

Thank you for your excellent Fuel Tank Shop review.
15th September 2017 Star Rating 5
Service review: Arrived on time and no fuss

Thank you for your excellent Fuel Tank Shop review.
15th September 2017